Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

Intercom is looking for a hardworking, curious and motivated analyst to join the FP&A team. This individual would work across the organization to help develop and hit our topline and bottom line targets, assisting in the planning process and month-to-month reporting. As an analyst you’d work closely with the heads of each department, and have the opportunity to inform and influence key strategic financial decisions. Additionally, you would assist in other FP&A ad hoc analyses and transitions in support of the finance team.

A Finance Manager at Intercom will develop a strong understanding of subscription based businesses and SaaS metrics such as MRR, Churn, CAC, and LTV. Additionally, you should have some familiarity with how to read a P&L, and an ability to understand and synthesize public company financials.  

This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.

What will I be doing? 🚀

  • Own weekly top-line performance model, preparing regular updates on performance vs. plan and vs. historical data
  • Develop predictive financial models to support organizational decision-making from end-to-end (develop assumptions, build model, communicate findings to the exec team)
  • Dive deep into GTM  key efficiency metrics (cohort level performance) to understand drivers of performance and assist our product, marketing and sales teams at identifying areas of growth
  • Work as a key business partner across Go-to-Market (GTM) functions to help them make tradeoffs and decisions around spending and investment
  • Dive into the metrics and data of interest to you and share your findings 
  • Benchmark our growth and financial metrics to comparables in the industry

What skills do I need? 📖

  • Proven track record of delivering actionable analysis with minimal supervision
  • BA or BS/MS degree with strong academic record, preferably in a quantitative discipline
  • Minimum of 5+ years of experience in a quantitative, finance role, sales/marketing operation role with experience forecasting top-line (ARR, Revenue) and 
  • Excellent communication skills, including experience in high-level business discussions
  • Proficient in Excel and G-suite
  • Proficient  in SQL

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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