Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process. As Intercom's first point of contact you’ll play a monumental role in showcasing the Intercom brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!
We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Intercom, you join a community that believes in your future as a power-house closer! We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.
What will I be doing? 🚀
- Engaging with potential and current customers to assess mutual fit
- Via Intercom Inbox, phone, email & Linkedin
- Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers
- Working closely with Account Executives to build pipeline and drive deals
- Maintaining an up-to-date knowledge of our product and the value we can provide our customers
- Working with cross-functional partners to continuously better our workflows
- Engaging in team development and mentoring
What skills do I need? 📖
- Excellent written and verbal communication
- Exceptional listening skills & the ability to take quick action on what you’ve learned
- Strong organization and time management
- Intellectual curiosity and problem solving
- Collaborative and coachable
- Highly motivated and self-driven
Bonus skills & attributes 🙌
- Bachelor's Degree preferred
- 0-3 years of work experience (Sales and/ SaaS experience is a +)
- Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite
Benefits 😍
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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