Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
We are looking for an experienced Senior Engineering Manager in our Platform group that plays a critical role in Intercom strategy. We continue investing in the interoperability of our data platform through APIs, integrations, and flexible developer frameworks. We believe that reliable domain data is critical for our company strategy and we see this space growing over time. Some of the goals ahead of this team would be to:
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Build flexible and powerful APIs that enable our customers to easily get any necessary data into Intercom;
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Build integrations with top-tier strategic partners such as SFDC, Stripe or Shopify to provide no-code, easy-to-use data-in options;
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Build and execute interoperability strategy for enterprise data storage solutions such as 5tran, Snowflake.
What will I be doing? 🚀
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Leading a team of engineers working on high-scale distributed systems for our public data APIs and integrations
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Working closely with customers and external developers to understand their pains and increase the adoption of our platform
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Consistently shipping new capabilities in a reliable, safe, and fast manner, in line with our culture.
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Partnering with engineering, product, and design leaders to shape team direction and strategy.
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Enabling your team to achieve high levels of productivity, performance, and reliability.
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Teaching, mentoring, coaching, and being a role model for engineers and other engineering managers.
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Creating a collaborative, inclusive, and supportive team culture focused on fast, focused high-impact execution.
What skills do I need? 📖
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You are a people manager first and foremost, with a strong track record of growing engineers in their personal growth and career progression.
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You have experience leading teams building for multiple types of customers like internal and external developers
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You have experience delivering capabilities built to last as APIs, ideally for a public developer platform or for private integrations with external software.
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You worked with or built highly scalable systems in a safe and reliable manner.
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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