Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

Join our People team and become an integral part of our mission to revolutionize organizational success at scale! As an HR Business Partner, reporting to our Director HR BP’s and People Operations, partnering with various functions, you’ll step into a fast paced, exciting and challenging role where you’ll collaborate with inspiring leaders, and will unlock the true potential of our dynamic company. This is a unique opportunity to make a significant impact, driving critical business initiatives and HR programs that will shape the future of Intercom.

What will I be doing? 🚀

  • Drive High Standards - Ignite innovation as a strategic thought partner to leaders, providing guidance and input on matters such as workforce and succession planning, performance management, engagement and retention initiatives, compensation, employee relations, etc.
  • Elevate the Game - Success First! Provide your expertise to shape the strategy of our business functions, fueling our journey towards continued growth and success.
  • Unleash your visionary mindset! - Influence decision making at a high level, and strategize with stakeholders to plan for the long term.
  • Show us your superpowers! - Apply your unique skill set to deliver direct value to the organization. Turn business necessities and goals into actionable initiatives that drive high standards and great outcomes for both individuals and teams.
  • Cultivate a winning team! Coach and empower leaders to proactively manage employees, and provide guidance on a wide range of employee topics and issues.
  • A great place for great people - Partner with leadership on talent and retention measures to attract, retain, motivate and excite great people to do great work.
  • Embrace exciting challenges! - Take on special projects that demonstrate your adaptability and willingness to tackle new frontiers.

What skills do I need? 📖

  • 5+ years in a people org role, and specifically 3+ years experience in a business partner function, preferably in a tech start-up environment.
  • Deep commercial understanding and a willingness to share your experience and perspective.
  • Ability to take business goals/priorities and translate them into initiatives.
  • Consultative approach to strategic partnership.
  • Able to combine great people intuition, data, business judgment and discretion in your decision-making.
  • Experience providing business partnership and support to a diverse group of leaders and executives in a matrixed environment.
  • Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment.
  • Knowledge of HR compliance regulations, employment laws, and industry best practices.
  • Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment.
  • Alignment to Intercom’s core values.
  • Values and respects confidentiality.
  • Excellent attention to detail and organizational skills.

 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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