Intercom is creatively fixing... 🛠️

Intercom is creatively fixing how internet businesses connect with customers for more human conversation. Our teams are ambitious and humble –  learning, solving and celebrating together. We’re one of the fastest growing tech companies:

  • 400+ employees worldwide
  • $1M to $50M Annual Recurring Revenue in 3 years 
  • 25,000+ customers
  • 1,000 new customers monthly

Whether you build, market, sell or support product, we want you to make your mark with us.  

What's the opportunity? 🤔

Intercom is growing rapidly. Our revenue has increased 4-fold in 2015 and our Dublin R&D team has more than tripled in size in the past year. We’re looking for talented engineers to join us and influence our product roadmap and direction.

This is more than a technical role, you’ll be a creative product and technical contributor. You’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.

You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. While specialization is important, we discourage pigeonholing. Our most effective people work across design and implementation, making the right technology decisions to build the best product.

One of our senior engineers, joining from a major PaaS provider, described his experience as “Before, I saw customers through a very large telescope. Now I’m right beside them.” We love the satisfaction of hearing how happy our customers are with what we build for them.

What will I be doing? 🚀

As a Senior Engineer you will:

  • Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
  • Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
  • Ship a change to production on your first day and a significant public release in your first week. That “day one” change is automatically deployed to production along with 80 other deployments (on average) each weekday
  • Be proud of what you work on, obsess about the quality of the work you produce. Join us to do the best work of your career.
  • Have regular opportunity and support for career growth. We are constantly growing and forming new teams. For those who are motivated to lead, we hugely bias internal promotions to Engineering Lead and Engineering Director roles. Public speaking, blogging, open source contributions and community participation is something we strongly encourage (and reward). We run events to share how we think and how we go about building great product - our last one was very well received.

What skills do I need? 📖

  • Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
  • You can demonstrate significant impact that your work has head on the product and/or the team
  • You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  • You will have experience with Distributed systems
  • Knowledge of Web or mobile animation

What happens when I apply? 🤓

First, apply so we can review your CV :) As the next step, we will send you our take home test to work on in your own time. You can find more details on the questions and how we evaluate answers here. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is an onsite interview in our San Francisco office.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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