The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

Intercom is growing rapidly. Our growth rate is faster than almost every other Saas company, ever. We’re looking for talented engineers to join us and influence our product roadmap and direction.

This is more than a technical role, you’ll be a creative product and technical contributor. You’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.

You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. Product engineers at Intercom work across design and implementation, making the right technology decisions to build the best product.

What will I be doing? 🚀

As a Senior Engineer you will:

  • Contribute to our technical architecture as we grow. Intercom scales to support our customers’ traffic - we serve our Messenger to tens of millions of people every day.. We’re growing and so are they.
  • Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 200 other deployments (on average) each weekday
  • Have regular opportunity and support for career growth. We are constantly growing and forming new teams; there are many opportunities to lead, either as an engineer, or to transition into a manager role.

Represent Intercom with pride. Whether through public speaking, writing, contributing to open source projects, or even hosting a podcast, you will play a key role in representing Intercom in the broader community of software engineers. We run events to share how we think and how we go about building great product - our last one was very well received.

What skills do I need? 📖

  • Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
  • You can demonstrate significant impact that your work has head on the product and/or the team
  • You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  • You will have experience with Distributed systems
  • Knowledge of Web or mobile animation

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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