Business IT Support

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

This role is about employee and business  productivity - IT is an enabler and our team is always looking at ways of using IT to make things easier, faster and more accurate - from zero touch deployment of laptops to automatic provisioning of user accounts across a multitude of platforms. Your role within the global Business IT team is to ensure that users have the tools they need to drive the business forward.

What You'll Do:

• Work closely with the global IT team to provide onsite support across multiple time zones
• Provision, deploy and assign IT assets to remote and in office employees
• SaaS access - responsible for user provisioning/deprovisioning and support related to permission 
• Maintain accurate ticketing and asset management records
• Work with fellow team members on projects to improve systems and operations
• Maintain and deploy our corporate communication solution and meeting rooms
• Be the custodians of business policies (security, asset management and more)
• Be an SME on our tools by staying up to date on updates and new technologies
• Experience with Jira/Jira Service Desk - automation, workflows, issue fields, issue screens, etc.

What You Have:

• 3+ years of end-user support (Bachelor degree preferred)
• 3+ years of dedicated application support
• Experience with IT integrations (SSO, API, etc)
• Experience with creating technical documentation
• Site owner for local and regional offices
• Ability to work independently and think creatively. 
• Experience supporting SaaS applications such as Google Workspace, Slack, Zoom and other SaaS applications
• Experience with using a ticketing system such as Jira, Freshdesk, etc.
• Ability to support predominantly a Mac based environment
• Ability to work independently without in-person supervision
• Understand information security principles and best practices

Nice to have:

• Customer centric person (people person) - enjoy interacting, assisting and solving user problems.
• Ownership - identifying issues, researching solutions and then implementing fixes. 
• Team player - Assist people in the team and/or passing on learnings so everyone can benefit. 
• Task oriented - enjoy working on a variety of issues throughout the day.
• Tech savvy with working knowledge of computers and the internet.
• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Impact recognizes the constant change in the modern work environment and the importance of providing employees equipment to excel at their jobs in the office or remotely. To support this initiative, the company has implemented a one time technology stipend for all new employees hired on or after April 1, 2024. 

Salary Range: $70,000 - $72,700 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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