At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

This role forms part of a growing global Business Applications Team who are responsible for partnering with business teams to ensure impact.com has a suite of carefully selected, fit for purpose, well managed, tightly governed and well adopted technology platforms and tools that work together to drive internal productivity.

As a Systems Analyst, you will form part of the team responsible for driving the design, implementation, support and maintenance of impact.com’s Sales Technology stack, of which Salesforce is the key platform. You will ensure the tech stack is supported, delivering value, continuously evolving to meet business needs and well integrated to provide a seamless user experience.

What You'll Do:

  • Work with business teams to elicit,  translate and document business requirements.
  • Create well defined user stories and acceptance criteria ensuring they are developer ready
  • Design well‐architected solutions that best leverage our internal core platforms
  • Configure and implement solutions: out of the box configuration, custom and data migrations
  • Guide developers through solution development
  • Produce project artefacts such as user flows, logical models and technical solutions documents.
  • Develop and execute test plans to ensure quality delivery
  • Ability to provide estimates and work breakdown structures for assigned tasks
  • Keep abreast of all new product and technical capabilities during new product releases and acquisitions of the various platforms.
  • Ability to follow best practice guidelines
  • Provide 2nd and 3rd line support of existing applications
  • Ability to create insightful reports and dashboards that aid business processes and users
  • Provide technical guidance and support to junior system analysts
  • Develop and execute training programs for new or adapted functionality in partnership with the Sales Enablement Team
  • Ability and willingness to run agile ceremonies when necessary

What You Have:

  • 4+  years of experience in a Business Systems role, working with business and technology teams to deliver system improvements that support business objectives
  • 4+ years working within the Salesforce ecosystem with a deep understanding of the platform and its capabilities
  • Proven ability to configure and optimize integrated business processes across systems
  • Background with RDBMS technologies and modeling techniques
  • 4+ years of experience in software development lifecycle: gathering requirements, designing solutions, testing, documentation, implementation, and support of solutions.
  • Ability to perform testing and write unit tests
  • Familiarity with agile software delivery methodologies and tools such as Scrum, Jira or Agile Accelerator.
  • Active Salesforce certifications or ability to achieve relevant certifications 
  • Technology qualification such as Computer Science or Informations systems degree or equivalent work experience

Nice To Have:

  • CPQ exposure: Salesforce or other
  • Business Analysis certification/diploma
  • Process Modelling experience

Salary Range: Salary range: $85,000.00 - $102,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Technology Stipend 
  • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.


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