Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.
Your Role at Impact:
The Program Operations Manager is responsible for overseeing and coordinating the operational processes of partner migrations and program setup. This includes working closely with Customer Success Managers, brands and agencies to ensure smooth transitions, accurate tracking, and effective execution of program elements. The ideal candidate will have strong project management skills, experience with impact.com platform, and an eye for detail to ensure the success of each program launch.
Join us if you are passionate about strategic, goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with cross functional teams as the client advocate, to help develop solutions to meet client goals.
What You'll Do:
Key Responsibilities:
- Program set up
- Support brands with their accounts set up: contracts, creatives, emails, groups, promo codes, product catalogs..
- Partner Migration & Onboarding:
- For brands with existing programs, this person will support them with the migration and onboarding of their existing partners
- Tracking & Reporting:
- Ensure tracking is working properly with all live partners and that systems are functioning effectively.
- Conduct brand exposure audits on partner sites to gauge performance and identify opportunities.
- Schedule and send weekly and monthly reports on program performance and partner engagement.
- Marketplace & Support with Partner Recruitment:
- Regularly review Impact.com marketplace to identify new partner opportunities using extended search tools.
- Conduct weekly reviews of partner applications and actively recruit new partners.
- Other Duties as Assigned:
- Collaborate with internal teams (e.g., marketing, sales, finance) to ensure seamless program execution.
- Address any escalated issues related to partner setup or migration.
What You Have:
- 3+ years experience in program management or operations, preferably in an affiliate or partner-based environment.
- Experience with Impact.com or similar partner management platforms.
- Strong understanding of contract management and partner relations.
- Proven ability to handle large-scale migrations and program implementations.
- 3+ years direct B2B SaaS sales experience, strong preference towards marketing technology (tracking, measurement, etc)
- Experience in Marketing Consulting, Customer Success, Account Management, Business Development, or other client-facing roles where you managed a book of clients
- Customer Focus, Commercial Drive, Service-oriented
- Experience with business-to-business commerce and Internet communication software (advantageous)
- Proficiency in MS Excel (or Google Sheets) for managing data and lists.
- Experience working with JIRA, Asana or any similar project management tool
- Fluent in English and Malaysian
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Casual work environment
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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