Job Title: Commercial Client Relationship Specialist

Title of Supervisor: Commercial Client Relationship Manager

Job Location: Santa Clarita – CA Office

Company Website: www.greenworkstools.com

Company Summary:

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.

Position Summary:

The Commercial Client Relationship Specialist is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to the overall customer satisfaction goal. This position is in Santa Clarita – CA Office.

Key Responsibilities:

Support day-to-day management of Distributor and Dealer operations by documenting processes and driving change management within the organization.
Develop deep and lasting relationships with Commercial customers.
Will process orders from our Distributors and Dealers through SAP from receipt to invoicing.
Facilitate the placement of customer orders and monitors the fulfillment process.
Resolve customer complaints by investigating problems and developing solutions.
Promptly answer all incoming calls in a polite manner and assist the caller.
Manage GWC Program inbox and facilitate all program claims.
Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their account.
Assist other departments as needed.
Must be able to work independently but willing to get help with issues when needed.
Must be a “team player” willing to step in and help others in the group that are experiencing a high order volume from time to time.
Must be courteous and possess a “customer first” attitude when working with our customer over the phone to resolve issues.

Experience Required:

Bilingual- English/Spanish
Strong attention to detail
Presentation and communication skills.
Proven approach to access decision makers at client organizations.
Excellent organizational and time management skills
A demonstrated willingness for continual learning and skill development is required
Ability to think quickly and make decisions.

Education and Experience:

High school education or equivalent is required for this position

Compensation and Benefits:

Health, dental, and vision coverage
Assistance with fertility treatment and adoption
401k company match plan
Paid sick, personal, and vacation time

Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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