G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world’s leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.
About The Role
G2 is looking for a passionate Implementation Specialist who will work with customers post-sale to lead them through the onboarding process of G2 Track. The Implementation Specialist should have a high-level of professionalism, attention to detail, troubleshooting ability and excellent communication skills.
Walk customers through an outlined implementation process and advise on best practices to take full advantage of the G2 Track application
Manage a portfolio of accounts with varying project statuses
Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion
Conduct client training sessions
Analyze data and application setup for accuracy
Troubleshoot client issues
Help to continually improve the implementation process through experimentation and expertise
1-2 years of customer service or project management experience in a professional setting, or recently graduated with a 4-year degree
Quick Learner with high degree of entrepreneurial spirit
Professional written and verbal communication skills
Ability to manage and lead virtual meetings with customers
Personable with a proven ability to establish and build effective working relationships
Strong project management and follow-up skills to ensure completion of a task
Ability to multitask and handle matters with no supervision and with excellent follow up
High attention to detail
Energized by making customers happy and successful
Why we love G2
G2 was founded to create a place where people will love to work hard and grow professionally. We strive to create meaning in our work by building our PEAK culture around our values of Performance, Entrepreneurial Spirit, Authenticity and Kindness. We aim to provide more than just a job: a true calling. G2 is a place where people can be authentic and grow by doing challenging, innovative work and be inspired to succeed by conscious leaders and a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day while being challenged to grow professionally while supporting our employees in their professional and personal lives.