Looking for CS/CX Support for RentSFNow!

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them in the best companies. In three years, we’ve never lost a client.

If you like one of the Frontier roles, you apply, and you’re accepted, we’ll screen you with a couple of internal interviews and will work on getting you an interview for a full-time job within the month.

Think of us as your personal talent agent, and good luck with the application :)

About the Client

RentSFNow, a Veritas Investments company, is one of San Francisco’s preeminent residential leasing companies, with the largest collection of apartment buildings in San Francisco Bay Area. They lease and manage more than 300+ buildings and 7,000 apartments in San Francisco and Oakland. Their centralized leasing office drives prospect engagement and conversion through fast lead response times, just-in-time marketing strategies, and a website (www.RentSFNow.com) that gets over 30,000 views each month!

About The Role

The CS/CX Support (Sales) reports to the Inside Sales Manager. To succeed in this position, you must be organized, possess excellent communication skills and strong customer service experience. We strive to provide a collaborative, creative environment, where each employee is encouraged to contribute to the improvement of our processes, decisions, planning, and culture.

Responsibilities

Field inbound phone & email inquiries.
Track and manage leads coming into our CRM system
Support Leasing Agents and provide quick solutions to questions from Agents and Prospective Tenants and our Resident Services Department.
Develop deep knowledge of our rental process and San Francisco and East Bay Neighborhoods and be able to translate that into successful sales interactions (i.e., schedule an apartment showing).
Work collaboratively with internal teams, Agents and other departments to assist in exceeding leasing occupancy goals and objectives.
Assist marketing in lead generation on the Craigslist and Facebook Marketplace channels.

Personal attributes

Must have excellent phone and written communication skills.
Must be high energy, sales and customer service driven.
Must be reliable, detail-oriented, and self-motivated.
Must work with diverse people and other teams within our department.

Job specific requirements

Previous experience in real estate, customer service or call center.
Computer and MS Office literacy (CRM experience is a plus).
Be fluent in English. Have strong communication skills verbal and written.

Compensation & Benefits

Competitive monthly salary of $700/month
Learning opportunities
Working in a great culture

Job Location

This is a permanent remote role

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