About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Org Overview:

The Product Offering Engineering group is responsible for all of Forter’s public-facing products, as well as a variety of widely-used internal ones. These are systems and tools (APIs, Mobile SDKs, and Web Applications) our customers use and leverage to help their business grow. The group’s deliverables support the entire lifecycle, ranging from Demos (pre-sale) to integration and day-to-day usage. 

The group (6 engineering teams) is responsible for 3 core categories of products: Fraud & Abuse, Payments, and Identity. In some areas, the products are mature, with a strong customer base, while in others we’re still in the zero to one phase, or just after the Product-Market-Fit. We’re looking for a leader who enjoys the spectrum and feels comfortable with the different needs of the products’ maturity levels.

About the role:

Forter is looking for a Director of Engineering to build and lead multiple high-performing product engineering teams at a large scale, reporting to the VP of Engineering. 

You must have a strong track record of hiring, organizing, and coaching Engineering Managers and technical leaders. You should have experience building the processes necessary to allow high-performing engineering organizations to thrive. Experience leading product discussions with customers, external partners, and leadership stakeholders is also important.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position. But hold on, you best check the position requirements below first :) 

What you’ll be doing:

  • Deliver. Forter Engineering is the engine that propels the business. Our goal is to support the company’s hyper-growth while defaulting to “Yes”. It’s not about saying yes all the time, but rather having a seat at the table and offering clear tradeoffs and suggestions to make good business decisions.
  • Manage processes to help the team do its best work and engage effectively with the rest of Forter.
  • Help double the group (35 engineers today) in the next 12 months by supporting the engineering managers and recruiters and improve the process around hiring.
  • Develop Principal Engineers on the team, helping them advance in their careers. Consult on development growth of Staff Engineers reporting to Engineering Managers.
  • Mentor and coach managers to create healthy and well-executing teams.
  • Contribute to engineering-wide initiatives as a member of Forter’s engineering management team.
  • Work closely with our Product, Analytics, Ops, Marketing, and Sales teams to build products our customers would love to use on a daily basis. Serve as the focal point with regards to high-level scoping and design of cross-team/group initiatives.
  • Work closely with our engineering teams and product team to help prioritize initiatives that would increase the effectiveness of our Customer Success, Finance, and Ops teams.
  • Help with project management of huge projects (>20 people) that require complex coordination with other groups and teams at Forter.

What you'll need:

  • Experience managing managers for 4+ years
  • Experience growing teams of 30+ engineers
  • Experience in building large scale B2B SaaS products
  • Extensive experience and a genuine passion for building and running cutting-edge product engineering teams
  • Successfully recruited and built great teams
  • Successfully led a project with more than 15 engineers, from multiple teams
  • The ability to work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs
  • 10+ years developing complex software projects 
  • Extensive experience working with public clouds (AWS / GCP / Azure)
  • Hold yourself and others to a high bar when working with production
  • Excellent presentation skills - can talk and explain at the right level of abstraction to different audiences
  • Fluent in written and spoken English

We’d especially love to hear from you if:

  • You have fintech experience. Dealing with issuers/processors/merchants and handling payments
  • You are confident representing your agenda and opinions in a business full of engaged, passionate people
  • You designed and launched products - side projects or massive B2B/B2C products 

What it’s like to work at Forter:

We believe that head count is a vanity metric (i.e. more doesn’t necessarily mean better) and that people matter! This is why we prefer smaller teams of talented and cohesive teams over “just give us some more working hands”. 

We believe that the metric we should optimize for is increasing the IQ and EQ of our team over time, by building an organization that will draw such people to us. We care immensely about how the team works together, and we’re not shy from hard conversations. When you try to make an impact, friction (of opinions, or business constraints) is something you need to deal with. 

We don’t have QA, we don’t have Architects (“CTO team”), we don’t have a NOC or SOC team. We look at our team as part of the system that we build, so we optimize the process and tools to fit our team. Most of our team has a generalist mindset, but our system is vast and we have people developing expertise in areas they are passionate about. 

We are big believers in having Skin in the game as a way of setting the alignment of incentives to build things right, and picking boring technology as we respect the complexity of our system and business.

You should join to help us build a better version of Forter, rather than a smaller version of a large company. 

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include: Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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