Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Client Servicing Graduate
Financial Crime and Customer Operations Department
Location: Ebury Leon - 4 days in the office and 1 day of home office per week
We are looking for a Client Servicing Graduate to join the Servicing Team in either our Central Malaga or Leon Office. This role will report to our Client Servicing Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.
Responsibilities:
- Safeguarding Ebury and our existing Clients from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
- Resolution of customers related issues on email and chat
- Liaise with most typology of requests involved in the team’s workflow
- Manage requests for information relating to the client’s account or activity with Ebury
- Efficient management of a personal portfolio of cases and tasks
- Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
- Complete allocated tasks with focus, and in a timely manner
- Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
- Uphold and reinforce company and departmental values
- Adhere to all internal policies, processes and procedures
Requirements:
- University degree
- Diligent, with excellent attention to detail
- Proactive, with the ability to work within strict time-frames and under pressure
- Strong communication skills, both written and verbal
- Highly empathetic, with strong active listening skills
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Adaptable, with the ability to cope with changing products, processes and procedures
- Aligned with Ebury values
- Fluency in English and Spanish, any other European language is considered a real benefit - (Dutch, Italian, German, Czech, French)
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
