Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
API Solutions Engineer - Shenzhen office
Making payments to suppliers and providers around the world is still complex and expensive. With Ebury, our clients can make fast and convenient international payments to 130+ countries. Our next goal is to keep increasing our coverage, expand the options available to make payments, and make these instant where possible. Ebury wants you to own this mission, taking responsibility for the development of new payment rails.
You will mainly be hands on with one of our most pioneering businesses in China, The Ebury Bank Group, which is the leading bank in Brazil offering FX operation and cross-border payment solutions and has been recently integrated into Ebury’s corporation structure.
Our merchant support specialist will be responsible for providing and accomplishing action plans for merchant support activities in assigned countries or regions, through responding to merchants’ enquiries, maintaining relationships with new and existing merchants and other related activities for the continued profitability of the company.
Responsibilities:
You will be responsible for:
- Provide technical support to merchants during their implementation of Ebury Bank solutions.
- Answer all merchants’ integration-related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support.
- Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents).
- Partner internally with account managers, product and dev team to resolve issues during customer trials, integrations, or post-implementation support.
- Interact with the Product/Engineering teams to pinpoint improvement ideas.
- Advise Management on project statuses and potential issues that impact customer satisfaction and provide recommendations for appropriate actions.
Expectations:
Potential candidates must be able to evidence:
- 1-3 years working experience in a solutions engineer or similar role in a high-growth PSP, Fintech or IT Technology industry
- Experienced with API integration (especially RESTful APIs)
- Accountable, self-motivated, customer-oriented, good team player, attentive to details
- Well-developed sense of urgency and follow through
- Written and verbal communication abilities in English and Mandarin. Portuguese is a great plus
- Cross-team cooperation: Have excellent teamwork and communication skills, and be able to collaborate closely with sales, operation, risk management and other departments
Nice to have:
- Deep knowledge of existing payment industries in LATAM countries and regions
- Experience working in a high-growth or scale-environment
- Experience working with other PSPs, payment schemes and banks from China or LATAM countries
Who is Ebury Bank:
The Ebury Bank Group has been working to connect Brazil with the world for over 30 years. We believe that we can increase the supply of products and services to Brazilians and, in the same way, we work to ensure that our country's innovations are more present globally.
Our solutions cover two market segments, and for each segment we have a specific brand.
The Ebury Bank team is specialised in the foreign exchange market and has all the know-how to work in structured operations, international remittances and foreign trade operations. We also have digital solutions, via API, and with them we operate in the FX as a service model for several companies.
In the payments segment, the Ebury Bank Pay team offers cross-border payment solutions for digital businesses. Via the platform, we process local payments so that companies from all over the world can sell their products or services in Brazil and Brazilians can make their payments in reais and using local payment methods. We then forward these resources to technology companies around the world.
At both Ebury Bank and Ebury Bank Pay we have Ebury Bankers from all over Brazil and from some countries around the world working daily to make access to goods and products a right for everyone in an increasingly fluid and digital way.
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
