Global Social Channel Governance Manager

Remote 8-5 PST

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for marketers who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you?

We’re looking for a Global Channel Governance Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. The Cloud Blog and Social team delivers value by establishing connections and meaningful engagements across blogs and social media. The team oversees one of the world's largest social media ecosystems, encompassing multiple commercial cloud products such as Azure, Microsoft 365, Teams, Security, Business Applications (Biz Apps), Dynamics 365, Power Platform, Viva, and Windows 365. There are 50+ social media accounts, and currently expanding to a global presence to reach 300+ accounts across three regions: America, Asia, and Europe, the Middle East and Africa (EMEA)

The Global Channel Governance Manager is an entrepreneurial problem solver, social media and Sprinklr SME, and leads enterprise channel governance activities and prioritization discussions to maximize near-term impact and build for the future by partnering with other Global and Regional stakeholders.

What you will do:  

  • Effectively communicate with Global and Regional project teams and client stakeholders
  • Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation, and scale
  • Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
  • Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
  • Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
  • Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels, particularly as it relates to their creation, consolidation, or retirement
  • Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.
  • Attend and participate in key Microsoft stakeholder and vendor meetings as the global channel governance, Sprinklr and programming SME
  • Proactively identify new projects and improvements, engage stakeholders, and push for consensus and meaningful collaboration
  • Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming and the larger team
  • Deliver strategy and manage regular documentation updates and process improvements 
  • Establish, demonstrate, and share best practices across the larger Cloud Marketing Team

What you bring:  

  • Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients  
  • 5+ years in a client-facing role at a marketing agency or large corporate enterprise  
  • 2+ years as a primary stakeholder contact
  • Experience managing large-scale projects and collaborating with multiple groups simultaneously on planning, execution, and roll-out
  • Advanced organization and project management experience working across multiple workstreams
  • Clear and direct communication style, with the ability to translate complex processes into digestible and easy to follow documentation
  • Ability to break down ambiguous business problems and generate solutions in a deadline driven environment
  • Ability to present to clients who are at the director level with a high degree of confidence and professionalism 
  • Skilled in social media, social channel programming operations, project management and marketing operations
  • Bachelor’s degree in business, marketing, management, or related field  
  • Advanced experience using Sprinklr
  • Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook

Who you are:  

  • You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes via strategic solutions that focus on results
  • You are a skilled leader who can manage a high volume of requests against tight deadlines   
  • You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and client leadership and can adapt your approach to cater to the audience
  • You have impeccable attention to detail   
  • You can prioritize and delegate efficiently to ensure optimal application of resources and team efficiency  
  • You are self-sufficient: you can work with little direct supervision, but you know when to ask for help
  • You are passionate about social media and B2B technology   
  • You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member 
  • You are comfortable working remotely

Compensation Range: $105,000 - $110,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Would you like to join a global organization that... 

  • Embraces work-life balance – our employees’ well-being remains a top priority for us 
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
  • Encourages innovation and experimentation 
  • Understands that changes will occur, and adaptability is crucial to assist when it does 
  • Emphasizes and rewards collaboration 
  • Works remotely

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. 

https://www.designit.com/ 

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from engaging in such cases. Do not share your personal information with sources you do not trust.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

Designit will only retain your records or application for as long as relevant laws require and will only share your information pursuant to a lawful request.

 

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Designit’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.