The Role
Our Account Management team oversees the relationship with Grocery strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they're fun and great at building relationships!
As a an account manager, you will report to the Client Partner Grocery and be responsible for:
- Manage a portfolio of Deliveroo's most important grocery partners, including high sales volume drivers and global grocery brands
- Build and maintain strong, long-term relationships with grocery partners.
- Understand partners' business goals and challenges to provide strategic guidance and support.
- Work with other departments (Marketing, Operations ,Corporate, and Customer Service) to guide new plans and problem solutions.
- Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
- Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
- Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
- Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.
REQUIREMENTS
- At least 4 years experience in commercial roles, experience in retail/GDO, or other /high-growth companies as a Account Manager
- Knowledge of the food retail industry
- Experience creating long-term relationships
- Must be fluent in English
- Demonstrate competency using tools and related program management applications to apply best practice
Life at Deliveroo
We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, growth, time away and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
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