Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for Marketing, Promotions, Care, finance, and others, to keep the operation running effectively.
Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and partners. Day to day, you’ll tackle new, interesting business problems, and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.
Mission
The Incentives team is responsible for consumer facing promotions on the Deliveroo app. These promotions deliver value to Deliveroo consumers while also helping our Restaurant, Grocery and Retail partners grow. For example, some users might receive £5 off their next Deliveroo order and others might receive a Free Item from a specific restaurant if they spend above a minimum threshold at that restaurant. We are building a scalable and highly optimised incentives platform that leverages machine learning to target consumers with the right promotion at the right time. We are also responsible for the in app user journeys around the discovery and redemption of promotions. This team also owns tooling and capabilities that allow local markets and other teams within Deliveroo to run their own optimised promo campaigns in order to grow Deliveroo’s business.
What you’ll be doing
- Set the direction for products in the Incentives space, motivating the team and aligning stakeholders around your goals and roadmap
- Identify problem spaces and find opportunities to elevate products based on the right blend of customer and market research, data and stakeholder insights
- Deep dive on how we target, personalise and orchestrate our promotional offers across channels, regions and verticals to deliver the right message to the right customer
- Shape and build new in-app features to present offers and deals to our customers
- Define and build capabilities that support marketers across the world to deliver powerful marketing campaigns in region
- Drive demonstrable commercial impact through your products, collaborating with stakeholders across the business to identify and understand opportunities
Requirements
- A record of defining and building exceptional products that exceed customer expectations and support commercial goals
- Comfortable managing a broad set of stakeholders with ability to influence across all levels of an organisation
- Data-driven with strong written and verbal communication skills
- A record of success partnering with engineers, product designers and data scientists to tackle ambiguous problems
- You have overseen and supported dedicated teams and led product prioritisation, developed roadmaps and been responsible for the delivery of functionality
- You are highly detail-oriented and thrive in an environment where commercial impact of products is paramount
- Preferably (not essential), experience in working with marketing, messaging orchestration or promotions products
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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