The Team
Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. We have a growing number of companies who choose Deliveroo for Work across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. The growth opportunity remains huge, with 2024 being an important year for the business.
You'll sit within the UK Team, reporting to the Senior Account Manager for the UK and Ireland. You'll be the primary point of contact between Deliveroo and our corporate clients to provide a world-class Deliveroo experience. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will work under a hybrid work model with (at least) 3 days a week either in our London HQ or out meeting clients. This role is scoped at L3.
The Role
This exciting position sits in Deliveroo for Work, the number one provider of amazing food experiences at work (find out more about our Deliveroo for Work product here - https://deliveroo.co.uk/for-work). The primary responsibility of the Corporate Account Manager is to manage a portfolio of mid-sized corporate partners in the UK, providing a world-class Deliveroo experience. You will also be instrumental in shaping the future of food in the ever evolving workplace - working cross-functionally to make your clients food needs, a reality.
You will always put clients and their needs at the very centre of your focus through identifying opportunities where Deliveroo can help to solve workplace problems and most importantly, you will build strong and long-lasting relationships in the process.
The responsibilities of the Corporate Account Manager are:
- Managing a portfolio of +200 corporate accounts in the UK, ensuring strong relationships are built with decision-makers across your portfolio
- Work closely with the Business Development Managers to onboard and grow lasting relationships with your new accounts
- Create, manage and implement growth strategies for all your accounts in order to maximise revenue and growth potential against target
- Following up with each of your assigned accounts to demo new functionality as and when they are released
- Use of reports and dashboards to monitor performance and deep dive into data in order to understand client behaviour, identify opportunities and communicate value back to clients
- Collaborate across teams (Corporate Sales, Customer Service, Rider Operations, Commercial, Finance) to drive operational efficiencies as well as to create, improve and deliver upon innovative end-to-end projects
- Work on projects with the management team to take Deliveroo for Work to the next level in 2024
Requirements
The ideal candidate has a natural commercial attitude, understands the corporate world, and is highly analytical with a strong sense of customer service. This position would be suited to someone enthusiastic about securing a client facing role in a huge growth area of the business.
- A driven and hardworking individual
- Excellent attention to detail – proven ability to multitask in a work environment
- Excellent verbal and written communication skills; strong presentation skills
- Creative – exhibits tenacity, never takes no for an answer.
- Hunger to progress within a fast-paced startup environment
- Experience in a B2B relationship management role
- Entrepreneurial spirit
About Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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