Head of Regions

The team

France is one of the largest businesses for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in France partner closely with global functions such as product, technology and consumer to deliver results for our customers. 

France presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The role

Reporting directly to the France commercial director, the Head of Regions  is a core member of the FR Commercial Leadership team.  You will own the development and delivery of the strategic and operational plans across a broad geography, including the management of major cities like Bordeaux, Lyon, Marseille, Lille or Strasbourg. You will manage a team of 30+ highly committed individuals (regional, city and account managers). 

This role has a significant impact in terms of revenue growth, customer satisfaction, P&L performance and employee engagement. The successful candidate will have a proven track record of delivering commercial results whilst demonstrating the key skills required for success including: analytical rigour, bias for action, strong people leadership skills, strategic thinking, customer orientation, commercial acumen, impeccable stakeholder management, and excellent operating discipline.

What you’ll be doing: 

Building, coaching and leading an exceptional commercial team that is engaged, inclusive and high-performing

• Foster collaboration throughout the organisation, demonstrating a deep understanding of stakeholder objectives and priorities, and understanding the benefit and importance of strong central / local collaboration. 
• Define and drive the consumer value proposition (CVP) by key locations across your region, agreeing plans with your Regional Managers and City Managers that ensure Deliveroo achieves its strategic goals locally
• Be the face of Deliveroo for your region positively influencing across all three sides of the Deliveroo marketplace and with local interested parties
• Build effective relationships with all senior leaders of our major mid-market partners in your regions
• Manage the P&L for your regions to achieve or exceed our financial objectives

Requirements

We are looking for candidates with 10+ years of relevant experience in managing high-growth consumer facing businesses with a need for locally tailored value propositions. Prior people leadership experience is essential, whilst experience leading sales teams and understanding retail or restaurant operations would be a definite plus.

You’ll also need to have:

• Exceptionally strong commercial skills (notably selling and negotiation) with broad experience in business development, marketing and general management
• Consistent track record of achieving and exceeding targets and unlocking meaningful business growth in a business already at scale
• Excellent commercial judgement based upon a strong vision for the market, backed by a rigorous and data-driven approach to identifying, prioritising and tackling opportunities
• Outstanding ability to establish effective B2B working relationships with a wide-range of business contacts at both leadership and operational levels and the diplomatic ability to manage the different, and sometimes conflicting, needs of stakeholders within this network
• Stellar people management skills with a history of attracting and developing exceptional talent
• Deep analytical capability embracing a data-driven approach to problems. Strong financial acumen and understanding of P&L management and an ability to drive unit economics, develop and manage budgets
• Confident communication skills with the ability to influence stakeholders across the organisation. Able to earn trust and respect with partner teams whilst keeping their own team and partner teams accountable to the highest standards
• A proven track record of delivering in a rapidly changing environment, dealing with ambiguity, and in high-pressure situations working to tight deadlines
• The resilience and resourcefulness to pursue opportunities relentlessly and with urgency.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 99/100 on the Gender Equality Index 2023, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.