Dcard is the biggest anonymous community in Taiwan. With millions of active users and 1.5 billion page views per month, Dcard provides a free and secured environment for our users to share their thoughts, stories and life experience and make the world a better place through the exchange of ideas.

We are expanding our business in Japan, hence we're looking for a Customer Service Specialist who is passionate, talented to join us in building the next big thing for the generation. As a Customer Service Manager at Dcard, you'll be the member of our Japan team and drive our business forward, as you'll help create the vision for customer service at Dcard.



  • ユーザーからの問い合わせやDcard上でのトラブル応対サポート
  • ユーザーからの問い合わせをチームメンバーに報告、共有、管理
  • ユーザーの個人情報確認、承認
  • コンテンツ内容・コメントへの通報内容の確認
  • 効率的に業務が進むようカスタマーサービスチームを導く
  • カスタマーサービスチームの勤務表の管理をアシストする
  • シフト勤務


  • 言語
    • ビジネス日本語
    • ビジネス中国語
    • 日常会話レベルの英語
  • 1 年以上のアプリ業界でのカスタマーサービス経験(日本人顧客向け)がある
  • 中程度のストレス耐性
  • 前向きで忍耐強い
  • 業務作業・手順を公式化し進行するスキル
  • ソーシャルメディアに強い関心があり、普段からよく使用している


  • Dcard ユーザー
  • 日本の大学を卒業
  • 日本に2年以上の滞在経験がある


  • 応相談


What you'll do / Responsibilities:

  • Assist users on any enquiries or problems on using Dcard
  • Organize and report user messages to the team
  • Approve member information for identity validation
  • Review report of content/comment
  • Continuously optimize the efficiency of customer service team
  • Assist in arranging duty roster of customer service team
  • Will be on shift


  • Language
    • Business Japanese
    • Business Chinese
    • Conversational English
  • At least 1 year of solid customer service experience in the APP industry serving the Japan users
  • Intermediate level of stress resistance
  • Be optimistic and patient
  • Equipped with skills to formulate S.O.P. for customer service 
  • Passionate and active in social media

Bonus Qualifications

  • Dcard user
  • Graduated from Japan University
  • Lived in Japan for more than two years


  • Negotiable


* 必須
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