Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

As a Business System Analyst you’ll be working extensively with our business teams, and many other cross functional technical teams at Darktrace to establish and implement an overarching architecture that helps us meet our company goals. As a key player in our Salesforce implementation project, you should be comfortable with assembling business requirements, documenting workflows, training individuals, navigating integrations, and troubleshooting issues. We are seeking someone with excellent Salesforce technical skills who can effectively interface with internal stakeholders to understand their needs and enhance systems accordingly.

Key Duties & Responsibilities:

  • Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions (heavy focus on Salesforce).
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Manage various business systems projects, including gathering information, planning, and executing projects.
  • Formulate and maintain documentation (e.g., process flows, data models, and technical specifications).
  • Works with the design team to ensure that the most significant business operations are addressed.
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Familiarity with the backlog grooming process, attributes, review, and approval process.
  • Plan and monitor large projects by ensuring that needs are within scope and communicating any variances for inclusion in the change control process.
  • Assist in product owner responsibilities, including defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.

Qualifications & Experience:

  • Excellent knowledge of and shown proven expertise with Salesforce, including Sales Cloud, Service Cloud, and Salesforce CPQ.
  • Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements. (Gitlab, Confluence, JIRA, ServiceNow)
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps
  • Ability to apply critical thinking, analytical, and problem-solving skills.
  • Collaborate with cross-functional teams to build sustainable applications.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Ability to grasp the requirements from various business units and translate/present into technical outputs.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.

Benefits we offer:

  • Hybrid work model
  • 20 days PTO
  • 100% medical, dental, vision insurance (including dependents)
  • Commuter benefits
  • 401(k)
  • Pet insurance
  • Life insurance

#LI-hybrid

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Darktrace is an equal opportunities employer and is committed to ensuring Darktrace is the best place for everyone, regardless of background, to build their career. We invite applicants to share their demographic background. [This is an entirely voluntary aspect of the process and whether you choose to provide the data or not will have no bearing on your chances of success in the recruitment process and equally any demographic data that you do provide will have no bearing on your chances of success in the recruitment process.] This information will not be available to hiring managers during the recruitment process.

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