Contracts Manager

Join Cartwheel to help tackle the student mental health crisis. 

Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.

With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like. 

Cartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means: 

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student’s life 

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.

ABOUT THE ROLE

As a Contracts Manager at Cartwheel, you will manage the end-to-end contracting lifecycle with school districts, project manage RFPs and grants in collaboration with internal stakeholders and our district partners, and develop internal systems and processes to scale our contracting cycles. You will be a crucial member of our revenue teams and help Cartwheel become the trusted mental health partner to schools and families across the country.

Role type: Full-time

Location: 100% remote with semi-annual in-person retreats in Boston.

Start date: Summer 2024

WHAT YOU’LL DO

Subscription cycle management

• Oversee entire lifecycle of customer contracts from initial request through contract execution, renewal and/or churn
• Document and maintain accurate customer contract details (ie procurement processes, terms, key dates, etc) in CRM, Cartwheel Portal, and knowledge base
• Review customer contracts to ensure compliance with company policy, legal requirements and risk mitigation
• Support negotiations on customer contracts and contract performance
• Coordinate contract renewals, extensions, or terminations, including contract review and approval
• Track and regularly report on the status of contracts

RFP and Grant Project Management

• Project manage RFP and Grant responses, including gathering cross functional input, compiling responses, and editing to put Cartwheel in the best position to win
• Ensure RFPs include accurate terms and conditions, pricing, and service level agreements and comply with company policies, legal requirements and risk mitigation strategies.
• Track RFPs related to student mental health and collaborate with the Head of Sales on high-potential opportunities.
• Develop a repository of templates and standard responses to streamline the RFP process.

Develop systems and processes to scale

• Implement best practices for managing contracts, RFPs, and grants
• Develop recommendation on how to scale our contracting, RFP and grant processes
• Establish scalable systems and processes for managing our subscription lifecycle
• Stay up to speed on industry trends, best practices, and regulatory requirements

WHO YOU ARE 

Background:

• At least 5 years experience in a similar role and industry (contract management, subscription lifecycle management, RFP management, deal desk management)
• Experience in contract negotiation, maintaining and improving contract-management processes and recordkeeping, supporting renewals, project managing RFP processes, or similar responsibilities
• Skilled in managing the contracting process and coordinating with legal and business offices.
• Effective project manager, able to handle multiple priorities, weigh tradeoffs, and communicate progress and needs to the team. Naturally structures problems into logical components.
• Ability to analyze complex contracts, identify risks and opportunities, and negotiate favorable terms and conditions as needed
• Adept at building relationships with diverse stakeholders and influencing without authority.
• Excellent written and verbal communication skills, strong attention to detail and commitment to quality.
• Proficient in Google Suite, Salesforce, and contract management tools
• Capable of working both independently and collaboratively in a fast-paced startup environment. Takes initiative to surface ideas and drive projects to completion.
• Dedicated to serving the education community and supporting their goals through innovative solutions.

Extra credit:

• Experience in K-12 education technology.
• Knowledge of funding sources and grant opportunities specific to education.
• Familiarity with legal and regulatory aspects of contracting and grant management.
• Familiarity with HIPAA and FERPA data privacy regulations

Please apply even if you don't meet all of the criteria. If your past experience doesn’t perfectly match the job description, but you bring other relevant experience or skills, we’d still love to hear from you. You may be a great fit!

WHY YOU’LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have: 

• Team-based culture with mission-driven colleagues who will go to bat for you
• Expected cash compensation in the range of $85,000 - $105,000
• Excellent health insurance
• Meaningful equity ownership stake
• Flexible paid time off
• Hybrid work environment with regular in-person team retreats
• 401K with employer match
• $500 annual educational stipend
• Macbook

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.