Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
THE ROLE:
The ApplicationSupport Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.
We operated in a hybrid work model. 3 days per week in office
HOW YOU WILL CONTRIBUTE:
Analyse, understand, and reproduce situations existing within Bottomline products
Define and request configuration and code solutions
Deliver high quality technical directives
Follow-up, resolve or escalate of cases using ITIL procedures
Track, describe and update the cases in our ITSM management system
Communicate clearly with the different internal, third party and client teams
Manage multiple cases in parallel
Be part of a shared 24/7 OnCall rotation
QUALIFICATIONS:
Knowledge & Experience
Experience with Linux machine operating systems & scripting
Understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
Proficiency of SQL queries
Experience with Knowledge base management using KCS methodology
Knowledge of Fintech environment would be an advantage but not required
Personal Attributes
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment
To be rigorous, methodical, and organised
Sense of responsibility appropriate to the banking industry
Exceptional oral and written communication skills
Highly self-motivated and directed.
Multi-tasking abilities
Formal Education & Certification
University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
Languages
It is required to be fluent in English.
Only the applications matching the required skills will be taken into consideration
*We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.