Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

Bottomline is looking for an Incident Response Specialist to grow with us remotely!

Bottomline is at the forefront of digital transformation.  We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid.  Our culture of working with and for each other enables us to delight our customers.  We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

The global incident management team is responsible for creating and ensuring adherence to processes that govern technical production environments. They need to partner with other stakeholders to drive continual improvement within Bottomline. We should seek to find the balance between streamlining processes for ease-of-use while keeping risk down for our customers.

This person must be based in the United States.

This person must be willing to work Pacific or Mountain Time Zone Hours.

How you’ll contribute:

Execute and improve ITSM processes related to Incident, Problem and Change Management

Understands, follows, and contributes to the refinement of ITSM processes, and create/analyze reports

Work with stakeholders to ensure process adherence

Respond to escalations as part of an on-call rotation

Shows demonstrable ownership and follow-up of direction given

Consistently shows initiative and drives work independently

Offers creative, alternative approaches to current ways of doing things

Identifies and manages risks making effort to mitigate or raising appropriately for guidance

Proactively and consistently raises and reports on design deficiencies and product/operational/project risks

Work with Product teams to capture application user experience in SLIs/SLOs

Relates effectively to people across all levels, including leaders, peers, and other team members

What will make you successful:

Bachelor’s degree in information technology, Project Management, or related field, or equivalent experience
At least 1 year of experience with using ITIL based processes
Ability to communicate clearly with peers and leaders to convey complex problems in a simple manner, keep notes and report on events
Highly organized, ability to juggle tasks and prioritize appropriately
Solid understanding and use of tools to automate processes or report on data (Jira, PowerBI, etc.)
Demonstrates strong commitment to personal learning and development
Proven experience in relative field and/or a degree in related technologies
Hands on experience in core focus
Excellent written and verbal communication skills
Contributing to complex documentation
Ability to breakdown complex processes and explain them to non-technical members of the team
Simplifies complex business problems to help engineering team conduct root cause analysis
Supports data gathering and assimilation to formulate a hypothesis, and conducts an objective root cause analysis using a structured problem-solving approach
Meets specific skills outlined in job description for specific role

#LifeAtBottomline

#LI-DNI

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Website

If you're an employee referral, please provide the name of the employee

Are you legally authorized to work in your country of application? *

Will you now or in the future require visa sponsorship? *

Do you now or have you in the past worked for Bottomline Technologies? *

What is your notice period? *

What are your compensation expectations with this role? *

Are you able/willing to work US Pacific Time or Mountain Time Zone hours? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bottomline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.