Full Time Insurance Billing Specialist - Job Description

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with providers in our community to help them take insurance. You will be responsible for handling all claims submissions and reconciliations for the Alma Insurance Program. The successful candidate will be able to ensure an elevated level of customer service, maintaining positive relationships with the provider/payer network and maximizing productivity by reviewing accuracy for claims processing.

Responsibilities include:

  • Submit all claims for our rapidly scaling insurance program
  • Reconcile claims payments for our growing provider base
  • Work closely with the Operations Managers to understand trends in claims denials
  • Troubleshoot partial payments and claims requiring actions
  • Report out on insurance aging from a programmatic level 
  • Assist and educate providers on insurance billing questions

Winning-factors: Must have qualifications

  • BS or BA degree
  • Two plus  years experience in healthcare insurance billing required. Experience billing for mental health industry greatly preferred (but not required)
  • Organized, detail-oriented, with ability to multitask and prioritize work effectively
  • Excellent customer service skills 
  • Problem solver and able to troubleshoot independently 
  • Passionate about mental health and our mission at Alma
  • Strong communication skills - ability to communicate accurately and effectively with internal and external stakeholders
  • Experience billing with Kareo greatly preferred


This is a full time role.

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