Client Matching Specialist
At Alma, we're working to simplify access to high-quality, affordable mental health care. We believe that when providers have the support they need, mental health care gets better for everyone. We're making it easier for consumers to find a provider who meets their needs, and empowering providers with a dynamic network of their peers, marketing and insurance support, and easy-to-use technology, plus beautifully designed and flexible office space if and when they need it. Founded in 2018, Alma has raised $12.5M from investors like Tusk, Primary, and First Round, and has been featured in Fast Company, CNN, Quartz, and more.
Responsibilities
In this role, you’ll be responsible for:
- Building strong relationships with our members and understanding their specialties, training, and personalities
- Triaging and responding to all inbound client requests and matching clients with the appropriate provider in the Alma community
- Collaborating with our external referral partners and responding to all inquiries and inbound requests
- Contributing to the continued refinement of the matching framework
- Developing external provider relationships for client referrals in the event that providers in the Alma community cannot serve them
Qualifications:
- Master’s in psychology, social work (MSW), mental health counseling (MHC), marriage and family therapy (MFT) or related field
- Prior experience in a startup environment not required, but a significant plus
- Passion for people and an ability to naturally connect with others
- Excellent communication skills with the ability to remain calm under pressure
- Flexibility and the ability to pivot easily between tasks
- Strong organizational skills - project management experience a plus
- Enjoys problem-solving and working independently
- Experience with ZenDesk a plus
