What We’re Looking For:

Salesforce Administrator that will envision, plan, design and coordinate the implementation of systems and processes that provide strategically aligned business value within CRM Systems.

Responsibilities Include, But Are Not Limited To:

  • Salesforce Administrative Configuration and Enhancement Management
    • Work closely with functional business units as well as Salesforce Admins to understand and support business requirements, processes, and workflows.
      Configure Salesforce to meet these business requirements. This includes managing allocated sprint work and deploying configurations through the deployment pipeline.
  • Quality Assurance
    • Ensure that all aspects of Salesforce development and administrative configuration updates are thoroughly tested and signed off before they are deployed to production.
  • Maintenance Management
    • Monitor and maintain the CRM Maintenance backlog to ensure that tasks are correctly assigned and that there is enough information provided by business to ensure that these issues are quickly resolved by a Salesforce Admin or Developer. 
  • Business Relationship Management
    • Work with functional business units to understand and support business requirements, processes, and workflows as well as manage expectations. This involves building and nurturing superb communication between the CRM Team and business units.

Things That Should Be In Your Background:

  • Salesforce administration experience
  • At least 3 years ICT job-related experience.
  • Very good communication skills required.
  • Experience leveraging Software as a Service to achieve business value delivery.
  • Experience in Process Mapping and Improvement (UML, BPMN 2.0).
  • Demonstrated analytical skills, including aptitude towards problem identification, resolution, comprehension and interpretation of technical procedures.
  • Interpersonal/relationship building skills with technical and business personnel.
  • Ability to manage time and prioritization of workload.
  • Ability to work in a team within a diverse/ multiple stakeholder environment.
  • Excellent written, verbal and presentation skills.

Other Attributes That Will Help You In This Role:

  • A good understanding of a wide variety of technologies. Previous technical experience preferred.
  • Experience and certification in process thinking (Lean, KanBan, 6-Sigma, etc.) preferred.
  • Exposure to Project Management best practices and processes advantageous.
  • IT framework certifications (ITIL, COBIT, etc.) advantageous.
  • Degree in ICT Related field preferred.


About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U Diversity and Inclusion Statement

2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Why It’s Great to Work at 2U

2U Cape Town offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.


2U Cape Town offers a comprehensive benefits package:

  • 2 complimentary Getsmarter short courses per year
  • Subsidised medical aid with Discovery
  • Employee Assistance Program (EAP)
  • Generous leave policy including time off to volunteer for non-profit organizations

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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