• HR leader with 12+ years of experience in Employee Relations, HR operations, performance management, and benefits administration
  • Strong leadership and team management skills and a passion for development
  • Remote opportunity for east coast based employees, requiring occasional in-person work out of our NYC office

Start your adventure with Zip 

At Zip, our People & Culture team is dedicated to cultivating a workplace where every employee is valued, supported, and inspired. We are committed to fostering an inclusive and diverse environment that promotes collaboration, innovation, and personal growth. Our mission is to empower individuals to reach their full potential, aligning their passions with the company's goals. Through strategic initiatives, comprehensive development programs, and a focus on employee well-being, we aim to create a thriving workplace culture that drives Zip’s success and innovation.


As the Director, People & Culture, you will manage a team of high-performing HR professionals and play a crucial role in managing and evolving our HR approaches. Top priority includes developing best practices, processes and policies that help individuals, teams, and the organization to thrive. You will have accountability for HR policies and procedures, employment law compliance, benefits administration and systems optimization. Reporting to the VP of People & Culture, you will serve as a hands-on team member with the ability to flex from strategic to tactical while developing and implementing strategies and procedures that align with our organization's goals and objectives. If you are a strategic HR leader with a passion for driving positive employee experiences and shaping organizational culture, we invite you to apply for this exciting opportunity. Join us in our mission at Zip and be a key contributor to our success.


Interesting problems you’ll get to solve

People Strategy:

  • Develop, communicate and ensure adoption of effective HR practices and policies 
  • Stay abreast of HR trends, best practices and requirements, adapting strategies and initiatives to maintain a competitive edge in attracting and retaining talent
  • Collaborate with colleagues across the People & Culture team (i.e. Talent Acquisition, Employee Experience etc) on strategic initiatives

Policies and Compliance:

  • Own the development delivery, effectiveness, and continuous evolution of HR procedures and policies while maintaining compliance with and staying abreast of federal, state, and local employment laws across the US
  • Oversee submission of any required reporting/tracking in accordance with federal guidelines and US employment standards

People Operations:

  • Drive the evolution and implementation of systems and processes that support the employee lifecycle to ensure they are optimized and enable us to work efficiently and effectively
  • Oversee and enhance approaches to employee questions and requests, ensuring efficiency and providing a strong employee experience
  • Lead process improvements regarding employee transition administration and record keeping (i.e. new hires, transfers, exits etc), ensuring strong data integrity and accurate report generation

Benefits & Compensation:

  • Assess and evolve benefits strategy ensuring competitiveness, cost optimization and alignment with industry standards
  • Manage relationships and regular reporting with benefits providers (PEO, brokers, etc) and oversee resolution of enrollment issues to ensure timely and accurate administration
  • Update and maintain benefit communications and toolkits, including intranet content and employee facing education materials
  • In partnership with global partners, assist with the administration of Compensation and Total Rewards

Performance Management:

  • Enable the US execution of the performance management process (including communications, training, calibration/ talent review sessions, employee development plans, and promotions)
  • Support the design and implementation of competencies and career ladders across US business, ensuring global alignment
  • Analyze performance data and themes and make business recommendations that achieve operational and strategic objectives

 Employee relations:

  • Provide expert counsel and thought leadership to People Partners and Legal/Finance colleagues on sensitive employee relations matters
  • Serve as escalation point for ER matters including complex and/or highly sensitive issues and investigations

Team Leadership & Collaboration:

  • Lead and mentor a  team of people professionals, providing guidance, coaching, and career counsel 
  • Collaborate with key partners across all People & Culture centers of excellence to ensure a holistic, employee-centric approach
  • If local to Manhattan, the role will be considered hybrid and 2-3 days onsite with your team will be required

What you'll bring to the team

  • 12+ years of progressive HR experience in areas of Employee Relations, HR operations, benefits administration, and employment regulations (including 3+ years in a management capacity overseeing a team of 4+)
  • Strong HR functional expertise with expert knowledge of US employment laws and regulations, policy creation, and process development
  • Strong leadership and team management skills and a passion for development
  • Excellent communication and influence skills, both verbal and written
  • Strong business acumen to provide solutions that demonstrate creative problem solving and critical thinking skills
  • Able to successfully manage multiple priorities simultaneously with ability to adjust as needed to align with business pivots
  • Strong orientation around driving results in a fast paced environment
  • Track record of leveraging data to drive sound decisions
  • Self-directed, yet effective working part of a collaborative global team
  • Intermediate-Advanced proficiency in HR systems and Microsoft Office/G- Suite tools including MS Excel /Google Sheets (formulas, reports, pivot tables), PowerPoint/Google Slides.
  • HR certification and experience working in a remote environment a plus

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

  • Flexible working culture
  • Incentive programs
  • 20+ days PTO every year
  • Generous paid parental leave
  • Leading family support policies
  • 100% employer covered insurance
  • Company-sponsored 401k match
  • Beautiful Midtown office with a casual dress code
  • Learning and wellness subscription stipend

The Pay Range for this position: $180,000- $185,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. 

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

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