Ever wonder how our frames wind up in customer’s hands? Our Supply Chain team is looking for a new Retail Coordinator to help make sure that all happens smoothly (and efficiently!)—by working with both our Retail and Product teams. This person will use his or her skill for quantitative work and attention to processes to manage the company’s inventory operations and implement decisions that result in an amazing customer experience.

What you’ll do:

  • Work closely with Retail team to monitor and improve key performance indicators, including inventory in stock rates, inventory accuracy, return rates, responsiveness, and shipping costs
  • Improve and standardize operational processes
  • Conduct regular feedback sessions with retail operations to populate action plans for continuous improvement
  • Act as a liaison between Customer Experience, Product, and Retail teams
  • Troubleshoot and resolve any systematic or operational challenges

Who you are:

  • A proactive thinker with a passion for process improvement
  • Well-spoken and well-written with attention to detail
  • Comfortable using Excel, with an interest in quantitative work and analysis
  • Resourceful, flexible, and an exceptional team player
  • Ability to balance multiple high-level projects at the same time
  • Super positive with an eagerness to learn and work on a fast-paced team
  • Not easily daunted; comfortable with unstructured or autonomous environments

Extra credit:

  • Equipped with 2-3 years of hands-on supply chain experience
  • A proud owner of a Bachelor’s degree in Business Administration, Logistics, Production Management, or Supply Chain Management
  • Direct retail experience with basic knowledge of optics or optical fulfillment processes
  • End-to-end supply chain processes—from overseas factories into U.S. network of stakeholders and returns flow
  • Familiar with a variety of shipping carriers and transportation networks
  • Strong working knowledge of inventory management, especially as it relates to allocation of goods to other nodes in the network

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping.  We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a team member at Warby Parker, you can also look forward to company outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Parental leave policy 
  • Retirement savings plan (401k)
  • Free eyewear (discounts for friends and family!)
  • Health & wellness stipend
  • Quarterly team outings
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