VSA Partners is a group of dedicated, collaborative and kind people that value smarts over egos. We work very hard to create human-centered, insight-inspired work that moves people, changes behavior, and answers real strategic problems. We started as a design firm over 30 years ago and operate today with a “design thinking” approach to everything we do. Formally, we’re a branding and marketing company that approaches business challenges holistically and aims to break down silos between branding, digital, marketing and advertising. Informally, we’re a family that comes together at the table every day to make something great.

VSA has a Recruit from Everywhere, Work from Anywhere policy so most of our roles can be based anywhere in the US!

Our Director, Resource Management analyzes VSA’s Resource Management (“RM”) structure, systems and processes and makes recommendations for changes and improvements to make the function operate more efficiently and optimally. They partner with practice, discipline and account groups leaders to staff projects while addressing project needs, skill fit and individual career development considerations. 

Our Director, Resource Management is expected to:

  • Lead day-to-day resource management activities, including:
    • Functioning as a strategic advisor to VSA’s practice, discipline and account group leads. Partner with those leads to maintain optimal resource utilization across VSA by identifying appropriate resource needs for each account and project.
    • Work closely with Project Managers to ensure staffing plans align with project scope and budget.
    • Proactively reviewing status of projects, individual utilization and daily resource/booking generics to identify issues and recommend solutions. Bring together the appropriate people to make decisions about the best way to move forward.
    • Serving as the escalation point to resolve resourcing challenges between projects and account groups. Identify appropriate solutions and negotiate compromises as required.
  • Assess existing RM processes to identify areas for improvement and best practices. Establish, communicate and ensure consistent execution of updated RM processes as appropriate. Communicate those processes throughout VSA, working with practice, discipline and account group leads to customize them as appropriate to best meet the needs of each group. Ensure compliance with agreed-upon best practices.
  • Determine when use of freelance resources is required and coordinate with Talent Acquisition to source those freelancers. Ensure use of freelance resources remains within budgetary guidelines and provide recommendations to control costs.
  • Coordinate the process for onboarding and offboarding freelance resources.
  • Lead weekly resource meetings to facilitate staffing decisions for current, upcoming, and new business projects. Identify any gaps and project risks. Collaborate with practice/discipline leads and Project Managers to identify appropriate solutions for resourcing challenges.
  • Understand capabilities, skills and interests of assigned resources to better inform resource recommendations and ensure the right fit on projects.
  • Review reports on utilization, forecast and pipeline, headcount and client needs to make appropriate hiring and staffing recommendations.
  • Responsible for the Resource Management component of OpenAir. This includes:
    • Ensuring that VSA understands and uses the full capabilities of OpenAir to streamline processes and eliminate manual workarounds.
    • Working with each practice and discipline to understand its resourcing and data needs and strategize how best to configure OpenAir to meet those needs.
    • Monitoring individual allocations and assignments to ensure appropriate balance of workload among VSAers.
    • Maintaining detailed knowledge of OpenAir’s reporting capabilities to ensure that VSA makes appropriate use of the tool to advise staffing decisions.
  • Facilitate collaboration, communication and process consistency across the Practices and Disciplines.
  • Collaborate with Financial Leadership on forecasting and other analysis as needed.
  • Proactively review staffing data and provide insights on trends, forecasts, opportunities for improvement, and areas of concern.
  • Collaborate optimally with Project Managers to ensure that schedules and resource request data are current, complete and updated as required.
  • Additional responsibilities as assigned.

Our Director, Resource Management has these qualifications: 

  • Eight or more years of resource management experience in the advertising/marketing industry. Project management experience is a plus.
  • Experience having established and developed the resource management function at an agency is a plus.

In order to succeed, they must have the skills, abilities, and knowledge: 

  • The ability to operate at both the strategic and tactical levels to define the department’s direction and carry out that direction.
  • Strong diplomacy skills to maintain collaborative professional relationships while managing team member priorities and wants that sometimes conflict with one another.
  • A collaborative and problem solving approach to leading resourcing.
  • Experience in capacity planning and forecasting.
  • Proficiency in OpenAir or other resource management/project management tools.
  • Skills in complex problem solving, judgment, critical thinking, and decision-making.
  • Strong interpersonal, communication and influencing skills.
  • An understanding of organizational change principles to foster adoption of updated systems, processes and best practices.

VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need.

California Residents - Please review our California Privacy Notice here


LinkedIn Facebook Instagram

Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VSA Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.