Because you belong at Segment Twilio


At Segment Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment Twilio standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. Our goal is to make life easier for our customers and to leave them with the “wow” feeling of having solved their technical issues with ease. 
We’re looking for a customer-facing Solutions Architect to join our new Launch team. We're looking for someone who loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who has strong technical aptitude and organization skills, the ability to make sophisticated technical concepts easy to consume and wants to stay close to customers in a customer-facing environment at a fast-moving startup
As a Solutions Architect on the Launch Team, you’ll be tasked with leading technical enablement engagements with our growth customers world wide and supporting ongoing efforts to optimize and scale our service offering for the commercial tier. As Segment allows to collect data from a large variety of sources being the Web the most important one, it’s critical that you are very familiar with Web developer tools and tracking technologies and key MarTech concepts such as pirate metrics and conversion funnel. Familiarity with multiple coding languages, mobile frameworks, APIs, data warehouses and SQL are a plus. To ensure that our engagements finish on time and in scope, it’s important that you are very well organized and can communicate properly and effectively internally and externally.
You’d be joining a team of talented individuals that care deeply about Segment Twilio’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.


  • Help customers understand Segment Twilio, our API methods and how to leverage them to implement their core data flows to fuel key use cases and unlock value
  • Help customers instrumenting Segment and designing key events by following our semantic specs, documenting design on a well laid out tracking plan, support customer teams with deep technical analysis and troubleshooting as they validate their setup, guide customers to leverage Segment Twilio’s capabilities to build and maintain a single view of their user journeys
  • Complete enablement engagements on time and in scope and accurately report on project effort and status
  • Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
  • Become a Segment Twilio expert and a MarTech ecosystem expert
  • Develop the ability to deliver technical enablement projects and drive customers and data projects to success by dealing with a variety of stakeholders ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners


  • Solid client-side Javascript skills and experience working with web technologies and tools such as Chrome Developer Tools, Postman, wget
  • Strong commitment to learning the ins and outs of a sophisticated technical product
  • Love for explaining technical concepts and the moment where you see things “click”
  • Understanding of key MarTech concepts such as customer journey, pirate metrics, conversion funnel, attribution, analytics, adtech, CRM, mobile, NPS and more
  • Organized and able to produce well laid out and easy to consume documentation
  • Solid SQL skills and data model exposure - strong query-writing skills is a big asset!
  • Experience with MarTech ecosystem tools (Analytics, Attribution, BI, Advertising, Engagement, etc..) is a plus
  • Mobile frameworks, APIs and server-side languages are a plus
  • Project coordination experience is a plus
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.




Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Apply for this Job

* Required


International - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender