Product Manager (L3)

See yourself at Twilio

Join the team as Twilio’s next Product Manager on Twilio’s growing Trust and Compliance product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Everything at Twilio has massive scale - each year, we power over 1 Trillion communications, 300,000 customers, and $4B in revenue. Our team protects consumers from falling prey to phishing attacks. We protect consumers against those annoying spam calls that everyone hates. We stay 10 steps ahead of hackers, and fraudsters. 

Twilio provides the keys to Communications at scale and certain bad actors attempt to use those superpowers for nefarious purposes. We are looking for someone that is passionate about using data to prevent fraud and abuse. 

We see millions of developer accounts, and customers surprise us with how they use our platforms every day. An ideal candidate will get their hands dirty, dive into the data, understand the customer’s use-cases, identify risks of voice abuse and mitigate them before they materialize. 

If you have excellent research and investigation skills and enjoy complex problems, this is a role for you. We are seeking someone with a strong product vision, intellectual curiosity, data-driven prioritization, leadership, and a bias for action. 

You will define the vision and strategy for a portfolio of Trust and Compliance Communications products and services. Success in this role also requires building and maintaining strong relationships across operations, support, data science, security, and other product teams. We are seeking someone with a bias for action, strong product vision, intellectual curiosity, data-driven prioritization, and execution skills.

Responsibilities

In this role, you’ll:

• Own the roadmap, product strategy, and release cadence for Twilio’s Global Voice monitoring and protection products
• Be the voice of the end consumer in every decision and drive the strategy to prevent fraud and abuse.
• Develop and evangelize, internally and externally, industry-leading tools for compliance and fraud
• Work with team members across the organization to investigate issues, identify patterns, determine root cause gaps that bad actors exploit and determine how best to close those gaps
• Drive proactive actions regarding customer patterns and initiate communications when required
• Resolve urgent issues impacting businesses, carriers and consumers worldwide
• Work with customers to solve their problems or questions, backed with data
• Handle challenging and complex work independently with a high sense of urgency and ownership
• Provide input on how to streamline alerts and workflows for proactive voice monitoring and compliance work

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 5+ years of Product Management experience
• Experience leading multiple products across the enterprise as well as taking products from concept to launch
• You are deeply analytical with experience with rapid iteration and a/b testing
• You are technically savvy and have a good understanding of APIs, designing APIs, and data
• You have the ability to make sound data backed decisions in a fast paced environment. 
• Experience in data visualization, analytics and exploration tools 
• You are a problem solver, have an analytical mindset
• You are detail-oriented with great organizational skills and comfortable with ambiguity.
• Work closely with Customers, Vendors, Operations and Support teams
• You have excellent written and verbal communication skills
• Experience communicating and presenting to different levels in the organization including executive teams
• Fluency in the B2B space, including creating products for enterprise level customers 

Desired:

• Experience managing products in the customer identity, risk, payment fraud, or cybersecurity
• Voice, messaging, compliance, security or surveillance space preferred but not required
• Experience working with teams on different continents
• Experience working with Vendors, and Operations teams 
• Engineering experience preferred but not required
• Experience in the Telecommunications space, and familiarity with protocols like SIP trunking and regulatory requirements related to voice services 
• Understand the best practices when evaluating traffic patterns
• Technical skills including basic SQL and an understanding of APIs and data analytics

Location 

This role will be based remotely in India. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.