Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and is looking for a hardworking, passionate, and curious product manager to own Twilio’s Phone Number products for enterprise customers with better mechanisms to control information within their Twilio application. You will perform the discovery work with a design counterpart to build the product vision and guide the development of a team at the heart of Twilio’s business. You will be the enterprise customer’s voice across R&D, build product vision, strategy, and build key success measures to optimize the roadmap.


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of creating useful products. They also have:

  • A bold product problem solver with 4+ years of experience in product management, product marketing, business development, or technology
  • Never settles with a consistent record of end-to-end product delivery from inception to launch for high-value customers
  • Ruthlessly prioritizes with experience overseeing roadmap strategy and definition for a product/feature
  • Writing and planning with superior verbal skills verbally, including being comfortable presenting to new and existing customers or leadership
  • An owner who is technically savvy with experience in distributed systems, developer APIs, communications, telecom enterprise software, or security as a plus.


As a Product Manager for Phone Numbers, you will live the Twilio Magic values:

  • BE AN OWNER: Own the roadmap for optimizing Twilio’s products with security features for enterprise customers. Be able to communicate both the business and technical rationale behind your product decisions.
  • WRITE IT DOWN: Create the enterprise personas for the product team, understand the customer journeys, and find opportunities to level up customer satisfaction
  • EMPOWER OTHERS: Work with globally distributed teams in sales, marketing, product, support, and business intelligence. Make sure we are hearing from a diverse set of partners and customers.
  • WEAR THE CUSTOMER’S SHOES: Interview and engage directly with Twilio’s enterprise customers
  • Build asynchronous product documentation to communicate effectively with global teams at all levels of the organizations.


Twilio’s Phone Number business unit lies at the heart of Twilio’s strategic priorities. In this role, you will empower the world’s leading and most innovative companies who rely on Twilio’s Phone Numbers products that power their communications channels using Flex, Account Security, Messaging, and other popular products with Twilio’s Phone Numbers products. You would be a visible leader who would work closely with teams at every layer of the company. Your success will deliver great customer experiences to Twilio’s highest-valued customers around the world, and you would enable them to deliver more secure services to their customers.

Twilio is a company empowering the world’s developers to modernize their communication in order to meet their customers where they are. Twilio is truly unique; we are a high growth company that is committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest weeks that are dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position is located in Bogotá, Colombia. Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.



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