The Who, What, Why and Where

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. We’ve recently joined forces with Twilio, the world’s leading cloud communication platform that enables businesses to engage customers across all channels, from text to Whatsapp to email and we’re partnering with them to build the customer engagement platform of the future.

The Segment Cloud group is central to Segment’s global expansion strategy.  Our mission is to expand our product delivery options to unlock a broader international customer base, large scale customers, and more sensitive industries for Segment. This includes a strong developer platform that can support delivery of our software across a number of different environments and configurations.

 Who?

  • Minimum of 4 years experience as a Software Engineer, Systems Administrator, Operations Engineer, Site Reliability Engineer, or another similar role
  • A systematic problem-solving approach, coupled with good communication skills, sense of ownership, and drive
  • Experience working in a fast paced and iterative environment
  • Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Compute Platform (GCP)
  • Experience programming in one or more of the following: Go, Python, Node.js, Bash, or similar languages

Bonus:

  • Have experience building multi-tenant and hybrid cloud systems
  • Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
  • Have hands-on experience in operating event-based systems (e.g. Kafka) capable of processing millions of events per second and petabytes of data each month
  • Have lead teams, large projects, or been the owner of an important system

What?

  • Architect and build the next generation of cloud platform that runs all of Segment’s services
  • Build globally available and highly scalable distributed systems
  • Collaborate with teams across the R&D org to ensure their services can work on the new platform
  • Mentor other engineers on the team on technical architecture and design
  • Participate in driving Segment as a market leader in the development of Open Source Software like kafka-go, chamber, kubeapply, etc.
  • Participate in an on-call rotation to support our business-critical infrastructure

Why?

As a member of the Segment Cloud group, you will be working with an incredibly talented team of senior engineers and product leads across the company to ship our products. This group is in the unique position of imagining and architecting the next generation(s) of the Segment platform to serve customer needs. If working at the convergence of product and infra is your jam you would feel right at home here.

Where?

You can work remotely from any state in the US. We generally work Pacific hours, but the team has members across the country (and some in other countries). Around the world, Twilio-Segment offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. 

A bit about Twilio-Segment:

Glimpse of what we do @ Segment Engineering:

 

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody our values. To learn more about life at Twilio-Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

Twilio-Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-remote

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In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

$109,824 - $151,008

Rest of Colorado:

$96,096 - $132,132

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks




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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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