Hours: Sunday-Thursday; 4PM-2AM 

Responsibilities:

  • Provide Trading and Executive end user support in a fast-paced financial environment.
  • Provide quality customer service when interacting with all associates.
  • Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
  • PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
  • Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
  • Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing, as needed.
  • Troubleshooting and remediation of software related issues via Service Now ticketing system.
  • Support and Deployment of standard corporate Mobile Devices, as needed
  • Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.
  • Assist team Manager with larger tasks and projects on an ad-hoc basis

Requirements:

  • Bachelor's Degree in the field related to computer science, information technology, or management of information systems.
  • Minimum of one industry standard/neutral certification preferred:
    • CompTIA A+, Network+, Security+, Linux Essentials, LPIC-1, CompTIA Linux+, Microsoft MTA, MCP, MCSA, etc...
  • Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux
  • Project management experience desired, but not required.
  • Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
  • Thorough understanding of Windows XP/Windows 7 Desktop OS.
  • Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.
  • Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
  • Some experience with PowerShell, Linux or Python
  • Excellent people skills with ability to handle difficult situations in a trading environment.
  • Excellent time management and organizational skills.
  • Ability to multitask, prioritize, and work with minimal supervision.
  • Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
  • Keen attention to detail, with a commitment to follow through and follow-up.
  • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, partner and executive management.
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members

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