Who is Tenable?
Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
As a member of the Customer Success team, this role will be responsible for the renewal process for a high volume of lower annual spend accounts.
Your Opportunity:
- Interface with customers to deliver post renewal non-technical support and solutions as well as serving as an advocate for customer needs
- Act as primary point of contact for existing customers; facilitate customer relationships via phone and email with monthly, quarterly outreach
- Act as a bridge to Provisioning, Finance, Sales, Support, Services, and Product Management by providing input on diverse customer situations and escalated issues
- Ensure high levels of customer satisfaction by making certain that customers’ needs and concerns are addressed
- Coordinate with channel partners and authorized distributors to quote renewals for customer base
- Utilize Marketing and Renewals Tech Touch Program
- Responsible for Quarterly & Annual Revenue goals
What You'll Need:
- BA/BS degree and 1+ years of sales experience
- Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product is a plus
- Account management, sales or customer service experience
- Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
- Working knowledge of MS Office applications and Salesforce
- Detail oriented with excellent follow-up
- Outstanding oral and written communication skills
- Ability to sit and work at a computer for extended periods of time
#LI-JG1
#LI-Hybrid
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
