TDC

Tickets.com and Major League Baseball are changing the landscape of the live sports and entertainment industry. Working together, we are striving to deliver innovative, cutting-edge technologies to enable safe, unforgettable fan experiences across the globe. We are assembling a world-class technology team to build and support platforms and products that anticipate these emerging opportunities.

We are looking for a Senior DevOps Engineer will join the Software Infrastructure team at Tickets.com and be responsible for building and maintaining software, tools, and services that support builds and application deployments across the Tickets.com and MLB organizations.  With expert level knowledge of CI/CD, test and infrastructure automation, the engineer will also serve as a subject matter expert to software development teams and will be a point of escalation for the SysOps team. 

Responsibilities

The Senior DevOps Engineer will be responsible for building, maintaining, and streamlining the automated build and release pipeline, and migrating existing workloads and unlocking acceleration of new development in a multi-cloud environment.  The candidate will also help in defining best practices for source control management, creating and maintaining documentation of the build/release process, and investigating tools and processes to continually improve the reliability, stability and efficiency of these processes.  Other key functions include: 

  • Evaluate the efficacy and efficiency of existing tools and processes to help develop and execute a plan for building a sustainable release pipeline, initially focused on ticketing initiatives
  • Configure, manage, and maintain the software lifecycle toolchain spanning build, packaging, and deployment phases
  • Contribute in developing best practices for infrastructure as code, specifically with configuration management and infrastructure orchestration
  • Define, collect, aggregate, and visualize observability logging and metrics that pertain to the build, deploy, and run lifecycle phases with an eye toward addressing and remediating error budgets outside of defined SLOs
  • Work closely with the development team to integrate new deployment processes and strategies
  • Standardized automated code reviews in collaboration with the software engineering team
  • Assists in diagnosing and solving production issues
  • Provides guidance, training, and documentation to ensure that deployment plans follow best practices

Qualifications

  • 5+ years experience as a software/system engineer, with at least 2 years working with software builds and deployments
  • Experience with source code and binary repository management tools, (eg. GIT and Artifactory)
  • Experience with implementing continuous integration/continuous delivery solutions using Jenkins
  • Strong scripting in Python, Ruby, Groovy, or similar languages
  • Strong knowledge of AWS, GCP, and/or OCI including services in their compute, storage, databases, management tools, and analytics portfolio
  • Experience with Infrastructure orchestration, service registry & discovery, and configuration management tools, (eg. Cloudformation, Terraform, Consul, Ansible/Puppet)
  • Experience with container technologies and platforms (eg. Docker, ECS, Kubernetes, Openshift)
  • Strong Linux experience
  • Developer centric mindset in order to facilitate velocity of the development process through safety and security
  • Excellent problem solving and troubleshooting skills

Key technical traits

  • APIs and microservices: REST, Web, Graph
  • Real-time log/event monitoring – SolarWinds, Splunk, SumoLogic, OpenTelemetry
  • Secured Application Access and control – Okta SSO and MFA, MS Active Directory
  • Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL
  • Software Development tools – Jira, GIT, Jenkins, ArgoCD
  • Compliance: PCI DSS

Location: Costa Mesa, CA

We offer an Outstanding Benefits Package that includes:

  • Medical 3 PPO Plans through BCBS
  • Dental PPO
  • Vision
  • STD & LTD
  • 401K
  • Life & Supplemental Insurance
  • Paid Time Off (PTO, STO, 13 Holidays)
  • HSA & FSA
  • Legal Plan
  • Pet Insurance
  • Tuition Reimbursement
  • Holiday week office closure
  • Flexible Hybrid Work Environment
  • MLB Tickets

Tickets.com is an Equal Opportunity Employer.

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