TDC

Tickets.com and Major League Baseball are changing the landscape of the live sports and entertainment industry. Working together, we are striving to deliver innovative, cutting-edge technologies to enable safe, unforgettable fan experiences across the globe. We are assembling a world-class technology team to build and support platforms and products that anticipate these emerging opportunities.

We are looking for a Senior DevOps Engineer will join the Software Infrastructure team at Tickets.com and be responsible for building and maintaining software, tools, and services that support builds and application deployments across the Tickets.com and MLB organizations. With expert level knowledge of CI/CD, test and infrastructure automation, the engineer will also serve as a subject matter expert to software development teams and will be a point of escalation for the SysOps team.

Responsibilities

The Senior DevOps Engineer will be responsible for building, maintaining, and streamlining the automated build and release pipeline, and migrating existing workloads and unlocking acceleration of new development in a multi-cloud environment. The candidate will also help in defining best practices for source control management, creating and maintaining documentation of the build/release process, and investigating tools and processes to continually improve the reliability, stability and efficiency of these processes. Other key functions include:

Evaluate the efficacy and efficiency of existing tools and processes to help develop and execute a plan for building a sustainable release pipeline, initially focused on ticketing initiatives
Configure, manage, and maintain the software lifecycle toolchain spanning build, packaging, and deployment phases
Contribute in developing best practices for infrastructure as code, specifically with configuration management and infrastructure orchestration
Define, collect, aggregate, and visualize observability logging and metrics that pertain to the build, deploy, and run lifecycle phases with an eye toward addressing and remediating error budgets outside of defined SLOs
Work closely with the development team to integrate new deployment processes and strategies
Standardized automated code reviews in collaboration with the software engineering team
Assists in diagnosing and solving production issues
Provides guidance, training, and documentation to ensure that deployment plans follow best practices

Qualifications

5+ years experience as a software/system engineer, with at least 2 years working with software builds and deployments
Experience with source code and binary repository management tools, (eg. GIT and Artifactory)
Experience with implementing continuous integration/continuous delivery solutions using Jenkins
Strong scripting in Python, Ruby, Groovy, or similar languages
Strong knowledge of AWS, GCP, and/or OCI including services in their compute, storage, databases, management tools, and analytics portfolio
Experience with Infrastructure orchestration, service registry & discovery, and configuration management tools, (eg. Cloudformation, Terraform, Consul, Ansible/Puppet)
Experience with container technologies and platforms (eg. Docker, ECS, Kubernetes, Openshift)
Strong Linux experience
Developer centric mindset in order to facilitate velocity of the development process through safety and security
Excellent problem solving and troubleshooting skills

Key technical traits

APIs and microservices: REST, Web, Graph
Real-time log/event monitoring – SolarWinds, Splunk, SumoLogic, OpenTelemetry
Secured Application Access and control – Okta SSO and MFA, MS Active Directory
Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL
Software Development tools – Jira, GIT, Jenkins, ArgoCD
Compliance: PCI DSS

Location: Costa Mesa, CA

We offer an Outstanding Benefits Package that includes:

Medical 3 PPO Plans through BCBS
Dental PPO
Vision
STD & LTD
401K
Life & Supplemental Insurance
Paid Time Off (PTO, STO, 13 Holidays)
HSA & FSA
Legal Plan
Pet Insurance
Tuition Reimbursement
Holiday week office closure
Flexible Hybrid Work Environment
MLB Tickets

Tickets.com is an Equal Opportunity Employer.

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