As an Ad Operations Manager you’ll be working with publishers to onboard and manage their advertising platforms. You will be responsible for programmatic revenue and optimization by utilizing Sovrn’s industry leading technology.


Operations unit focussed exclusively on ‘Services’ operations

  • Deliver ‘partner agnostic’ solutions for the publisher, focussing on delivering the very best service and highest results for our publishers.
  • Partner closely with Operations to provide pre-implementation and post-implementation support to Sovrn publishers
  • Support and educate the Operations Team on how to assist Sovrn publishers by ensuring proper advertising campaigns are appropriately aligned to properties
  • Collaborate with internal teams, product management, marketing, and operations to quickly help resolve publisher issues and get them on boarded
  • Work with Director, Operations to identify and track KPI’s to measure success
  • Identify and execute optimization opportunities
  • Manage issues that are coming down the pipeline and delegating work appropriately
  • Serves as the primary point of contact for publisher escalation and issue resolutions
  • QA or troubleshoot 3rd party tags, and other advertiser-provided creatives
  • Assist Sovrn publishers with installation and optimization of Sovrn javascript ad tags
  • Develop and streamline processes to facilitate and expedite publisher on-boarding and case/incident tracking, as needed
  • Provide technical support to Sovrn publishers via phone, email and web tools
  • Coordinate with the appropriate teams to provide assistance in identifying, reporting and resolving technical issues
  • Maintain knowledge of best-in-class technology standards, industry trends, and emerging technologies


Must have

  • Bachelor of Arts or Science degree required
  • At least 4yrs experience within an Ad Operations team or similar at a publisher or another Adtech vendor
  • In-depth knowledge of cross device Ad Serving Technology platforms inc. Ad Servers SSPs, DSPs and Ad Verification tools
  • Proactive approach
  • Attention to detail and strong organisational skills
  • Ability to take lead/initiative when required
  • Work independently or as part of a team
  • Expert knowledge of Google Ad Manager

Nice to have:

  • Strong business acumen
  • Experience working within SalesForce or other Customer Relationship Management systems
  • Demand side experience at either an agency or another Adtech vendor, SSP experience a bonus

Specific Technical Skills

  • Understanding of generating tags and correct implementation from DFP/Google Ad Manager
  • Trafficking and optimising campaigns using an ad server, DFP/Google Ad Manager
  • Internet savvy and strong proficiency in office productivity tools (Gmail, Google Apps, Confluence/JIRA, Salesforce CRM)
  • High proficiency in Microsoft Excel (Vlookups, Formulas, pivot tables, etc)
  • Knowledge of HTML, JavaScript, CSS, SQL and Flash

Soft Skills

  • Excellent written, oral communication skills
  • Demonstrated customer relationship development and management skills
  • Possess strong business acumen and the ability to collaborate cross-functionally
  • Provides strong problem solving skills by looking at situations from a different perspective
  • Ability to quickly build a trusting rapport with key stakeholders at all levels of an organisation
  • Flexibility in approach and willingness to adapt when necessary
  • Proactively review current procedures and confidently make recommendations for improvements with consideration to internal and external stakeholders in the organisation
  • Ability to prioritise and delegate tasks while maintaining accountability

Position Reports to: Director, Operations

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

            Help content creators do more of what they want to do – and less of what they don’t

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