SoundHound Inc. builds voice AI products that make it easier for people to engage with the world around them. We do this by creating custom voice assistants that allow companies to extend their brand in new and meaningful ways. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world.

Of course, great technology needs great infrastructure. This is an opportunity to join us in doing just that! As a member of our SRE team, you will be building first-class infrastructure to help us deliver our best-in-class technology to the world. The SRE team is charged with providing the global infrastructure needed to reach millions of users worldwide. And we love to work smarter, so automation is at the core of everything we build! 

About you:

  • You have an uncontrollable desire to leave things better than you found them and automation is your tool of choice 
  • You are excited at the prospect of building first-class infrastructure to help us deliver our best-in-class technology to the world 
  • You believe observability is not a nice-to-have but a way of life 
  • You are not satisfied with “just restart it” as a solution 

In this role you will:

  • Perform site reliability engineering with a focus on system architecture, production automation, software engineering, monitoring systems, and operations 
  • Automate and design a framework for deployment, customization, upgrades, and monitoring using the right tools for the job (Ansible, Terraform, Consul, Vault, Jenkins, Kubernetes, Docker, etc) 
  • Collaborate with engineering, quality engineering, and product management across multiple geos to architect and build systems/features that are highly available, reliable, and secure 
  • Troubleshoot and problem solve issues in real-time

We would love to hear from you if: 

  • You hold a BS or MS degree in Computer Science, Information Systems, or equivalent experience  5+ years supporting public and private cloud services in a high-volume customer-facing environment 
  • You possess excellent verbal and written communication skills 
  • You are fluent in building infrastructure as code using tools like Terraform, Ansible, and Packer
  • You're experienced with monitoring and alerting tools such as Prometheus, Grafana, Sensu, Kafka, ELK stack, and PagerDuty 
  • You have the ability to program in one or more languages (Python, Go, Java, as well as Bash scripting) 
  • You are willing to participate in on-call rotation

We would be especially excited to hear from you if: 

  • You have experience with multi-cloud PaaS platforms such as GCP, AWS, Azure 
  • You have knowledge of relational and non-relational databases such as MySQL, Postgres, Redis, Memcached, and MongoDB 
  • You are familiar with TCP/IP, Linux operating system internals, filesystems, disk/storage technologies
  • You have worked with a wide range of relevant server-side technologies such as MongoDB, Postgres, Mysql, Redis, ELK, Riak, etc

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