Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
Our General Manager plays a crucial role in leading our Louisville, KY fulfillment center. They have direct ownership of developing, executing, and maintaining our operation and a company culture that is focused on customer service, performance, and growth.
This individual proactively identifies problem areas and creates process improvement projects daily. They are always thinking “How can we make our Fulfillment Center safer, customer-centric, increase quality or productivity?”
What You'll Do:
- Create and maintain a safe work environment for all Associates and Managers
- Hire, train and develop the FC management team, overseeing career progression and performance management across all operational shifts and departments
- Drive FC performance across all key performance indicators (metrics) - Safety, Customer, Quality, Productivity
- Proactively identify problem areas and create process improvement initiatives geared towards improving Safety, Customer, Quality, and Productivity performance
- Collaborate with both site-level and network-wide leadership teams to design and deploy productivity plans to ensure adherence to business goals
- Regularly review and adjust site labor plan to align with capacity needs and workforce retention and engagement needs
- Collaborate with the HR, Finance, Systems & Automation, and Facilities teams to create an effective partnership across key business units
- Partner with fellow GMs and network-wide leadership to establish foundational standards, processes, and systems to support rapid expansion
What You'll Need:
- Bachelor’s degree in Supply Chain Management, Logistics, Engineering or Business Administration preferred. MBA or Master degree is plus
- 3+ years of operational management experience, managing a large facility.
- Experience and knowledge of 3PL operations, continuous improvement and Six Sigma is a must.
- Proven track record of successfully hiring, training and engaging a large workforce.
- Must possess strong problem solving and analytical skills
- Strong technical skills with advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.
We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
