Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.

What you'll do:

The Senior Operations Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
Ensures the physical condition of the warehouse and equipment is properly maintained
Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
Our Senior Operations Managers will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
Effectively manages the budget and P&L of the operation
Ensures operational excellence in all warehouse areas, related equipment, and systems
Partners with others to maintain the proper layout of warehouse and product placement
Senior Operations Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
Ensures accurate timekeeping for direct reports and reporting teams
ShipMonk's Sr. Ops Managers will lead cultural change within facilities whenever necessary
Ensures compliance as applicable
A top priority for our Senior Operations Managers is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
Addresses complaints and resolves problems
Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

Ideally, our Senior Operations Managers will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
Sr. Ops Managers are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
Experience with warehouse management systems
ShipMonk prefers that all Senior Operations Managers have experience with labor management systems and productivity initiatives
Senior Operations Managers will set themselves apart by having Lean Six Sigma certification
All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers
It is strongly preferred that our Senior Operations Managers have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Senior Operations Managers should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Operations Manager

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