The Team & Role

The Senior FP&A Analyst will play a critical role in supporting SevenRooms' financial planning and strategic decision-making processes, with a particular emphasis on customer metrics, MRR growth/retention analysis, and unit economics. The Senior Analyst will be responsible for providing insightful financial analysis, developing and maintaining financial models, and contributing to the overall financial strategy of the company. You will report directly to our Senior Director, FP&A.

What You’ll Do

  • Customer & MRR Analysis: Conduct detailed analysis of Monthly Recurring Revenue (MRR) trends, including new bookings, renewals, upsells, and churn. Analyze customer acquisition costs (CAC), lifetime value (LTV), and customer retention metrics to drive improvements in SaaS economics. Monitor and report on customer segmentation, cohort performance, and churn rates, identifying opportunities to enhance customer retention and growth.
  • Financial Modeling & Analysis: Develop and maintain financial models to support forecasting, budgeting, and long-term planning, with a focus on SaaS metrics. Conduct in-depth analysis of financial performance, identifying trends, risks, and opportunities related to customer and revenue growth. Prepare and present detailed variance analysis, including budget vs. actuals and forecast updates.
  • Strategic Support: Partner with GTM, Product & Engineering, and G&A teams to provide financial insights that support customer retention strategies and MRR growth. Lead ad-hoc financial analysis and scenario planning related to help business partners make decisions and drive results.
  • Process Improvement: Identify and implement process improvements to enhance the efficiency and accuracy of financial reporting and analysis, particularly around customer metrics. Automate and streamline existing financial processes related to MRR tracking, customer segmentation, and retention analysis.
  • Reporting & Presentations: Prepare financial reports, dashboards, and presentations for senior management and the board of directors, with a focus on customer and revenue metrics. Develop and maintain key performance indicators (KPIs) to track financial, customer, and operational performance.

Who You Are

  • Bachelor's degree in Finance, Accounting, Economics, or a related field.
  • 3-5 years of experience in FP&A, investment banking, consulting, or a related financial role, preferably within a SaaS or technology environment.
  • Advanced proficiency in Excel and experience with financial modeling, particularly around SaaS metrics such as Gross/Net Retention, CAC, LTV, and Payback Period.
  • Strong analytical skills with the ability to interpret complex financial data and provide actionable insights related to customer and revenue growth.
  • Excellent communication and presentation skills, with the ability to collaborate effectively across teams.
  • Self-motivated and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • The On-Target Earnings (Base + Annual Bonus) range for this role is $159,500-$176,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

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