The Team & Role 

We are looking for a Product Manager with a specialized focus on Point-Of-Sale (POS). As a Product Manager, you will help create vision, strategy and execution of our product offerings. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure that our products meet the needs of our customers and align with our business objectives. This role will report directly to our Group Product Manager.

The Point of Sale (POS) Team plays a critical role in realizing the SevenRooms ecosystem. This is an operator and integrator facing team building best-in-class integrations with POS systems to improve operational efficiency for operators and ingest valuable data from the POS system to enrich guest profiles so operators can create personable and magical experiences for their guests. Leveraging all the power and customizability of the SevenRooms platform, this fun and ambitious team is looking for a customer-minded, data-driven Product Manager looking to streamline the integration experience and innovate new ways to infuse data and intelligence throughout the platform.

We've built our product team up with the most creative, passionate entrepreneurs and hospitality-oriented people we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

  • Product Management: Define business and product requirements; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner for a Scrum development team to define, deliver, build and iterate on capabilities alongside engineering and design partners. 
  • Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations. Collaborate with leadership and executives to advocate for guest experience innovations.
  • Customer Research: Research, analyze, and interview customers and users to understand their requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements.
  • Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints

Who You Are

  • 2+ years of product management experience; 1+ years building B2C SaaS applications required
  • Experience shipping successful consumer facing products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
  • Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
  • Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
  • An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
    • The On-Target Earnings (Base + Bonus) range for this role is $140,800-$165,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

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