The Team & Role 

The Senior Director of Partnership Management & Operations oversees the strategic and day-to-day operational success of one of SevenRooms’ strategic partners. This individual will provide ongoing consultative business support to ensure we drive ongoing value and mutual success with this key partner. As Senior Director of Partnership Strategy & Operations you will be in close collaboration and communication with important internal and external stakeholders that enable shared success of this partnership. You will manage, motivate, and galvanize the success of our Partnerships Strategy & Operations team and its cross-functional partners. This role is responsible for leading cross-functional projects and initiatives that benefit both SevenRooms and this highly strategic partner. You will report to our EVP, International.

The Partnerships Strategy & Operations Team at SevenRooms is on a mission to redefine and reshape the hospitality industry for hotel & restaurant operators around the globe. Our team is focused on building a best-in-class partnership ecosystem to differentiate the SevenRooms offering and support our diverse client base and strategic partners. Internally, the team acts as the voice of our partners and ensures connectivity between Sales, Marketing, Engineering, and Product on key partnership initiatives. We are a group of collaborative, creative and thoughtful individuals who approach every conversation with the intent of evaluating business impact and resourcing needed to deliver the perfect outcome. We are a small, but fast-growing team who are dedicated to being true and trusted partners within SevenRooms and with our ecosystem partners.

What You’ll Do

  • General Management of Key Partnership: Play a “General Manager” role as it pertains to SevenRooms most strategic/impactful partner. Ensure the program is appropriately resourced and staffed to meet key business objectives. Lead regular business reporting and reviews of program performance both at SevenRooms and with our strategic partner
  • Partnership Success: Collaborate with senior leadership to integrate partnership strategies into SevenRooms’ strategic plan and vision. Define and execute on a multi-year strategic usage/adoption vision with our partner. Deliver key insights on program performance to restaurant partners to showcase program value on an ongoing basis. Manage a multiyear restaurant acquisition strategy and associated budgets. Track and analyze partner performance on SevenRooms and make recommendations for strategic courses of action and improvements.
  • Partnership Operations: Oversee the implementation of partnership initiatives and ensure that they are executed efficiently and effectively. This includes managing timelines, budgets, personnel and resources to support overall success of partnership. Develop and refine processes and systems to enhance the efficiency and effectiveness of partnership operations. Take ownership of key program KPI pillars and success against each KPI. Oversee all contracts and KPIs pertaining to the success of the partnership. Identify potential risks and develop proactive strategies to mitigate, as needed. Ensure that all partnership activities comply with legal and regulatory requirements. 
  • Relationship Management: Establish and maintain strong working relationships with key internal & external stakeholders. This includes regular communication, addressing issues, and handling any operational challenges or conflicts that arise, working to find solutions that benefit both parties. Share the SevenRooms Platform and vision of the product roadmap and services to our partner community to accelerate revenue growth. Act as the liaison to SevenRooms strategic partner by building strong relationships that help them achieve their goals. Collaborate with restaurant partners to understand their plans and to develop creative and high-impact shared initiatives that will help the partner and SevenRooms succeed
  • Leadership & Collaboration: Manage, mentor, and motivate a small team of individual contributors. Provide consistent guidance, set clear goals, and ensure the team's continued success in executing partnership initiatives. Collaborate with partners on product development roadmap to ensure success for end users and restaurant partners. Escalate issues to SevenRooms Leadership and meet regularly with Executive stakeholders to share partnership performance.

 

Who You Are 

  • 7+ years of experience in partner management, account management, or technical sales with a client-facing focus
  • Proven track record in coaching, driving accountability, and developing talent across teams
  • Ability to foster a collaborative and results-driven team environment
  • Strong executive communication skills, capable of influencing strategy and execution at all levels
  • Experience building effective relationships with internal and external partners to achieve shared goals
  • Proactive approach to identifying opportunities for process improvement and strategic development
  • Excellent project management skills, with the ability to handle multiple projects and priorities simultaneously
  • Deep understanding of partnership dynamics and the ability to offer strategic solutions

 

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
    • The On-Target Earnings (Base + Variable) range for this role is $275,000.00 - $325,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
  • Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

#LI-Remote

#BI-Remote

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Additional Demographic Questions

This questionnaire is 100% secure, anonymous, and optional, though we strongly encourage you to participate. Your responses to these questions are not linked to your job application, and therefore will have no impact on your candidacy. With a high participation rate, we can confidently take actions that focus on enhancing our outreach to various groups and communities. 

What's your current work status?









Which option best describes your gender?





What are your prefered pronouns?




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SevenRooms’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.