Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

Click here to learn more about Samsara's cultural philosophy.

About the role:

We are seeking a results-driven, operationally minded Manager, Customer References to lead a team taking our Customer Reference Program to the next level.

As the Manager, Customer References you’d develop a portfolio of initiatives that will drive the next phase of Samsara’s Customer Reference Program, including advocate recruitment, management and engagement, advocate story sharing through sales references and marketing channels, and internal cross functional enablement on the program, its processes and its resources to help each Samsarian tell our customers’ stories, and more. 

This is a highly collaborative role and sub-team under our Customer Advocacy & Loyalty team, which is a part of the broader Customer Marketing team. This program is mission critical to increasing customer advocacy, loyalty, and retention to benefit Samsara’s long-term growth.

This role is open to candidates residing in the US except Alaska, California, Colorado, Connecticut, Delaware, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington DC, and Washington.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will:

  • Drive next phase of our Customer Reference Program: Exponentially scale and grow our existing Customer Reference Program, taking the number of references completed from hundreds to thousands in one year; manage the team to optimize our customer advocate database and systems, build new workflows and channels to identify, recruit, track, and enable advocates to share their stories via reviews, reference calls, referrals, and content; partner with Sales, Product, and Marketing to drive reference program adoption and impact.
  • Operationalize and grow our managed references workstream: Improve the processes to identify and match priority references to key customer stories such as enterprise deals, brand campaigns, press, top industry events, earnings, analyst activities, product launches and more.
  • Launch easy-to-use internal enablement: Develop deep relationships with our Sales and Customer Success teams to understand their priorities and how to develop and drive reference program and tool training, adoption, and impact on goals.
  • Identify and distribute new customer evidence across channels: Partner with teams across Samsara to systemically uncover new and leading customers stories; actively build easy-to-use asset and customer evidence libraries so internal teams can find the story they need in minutes. 
  • Mature team processes and operating model for global scale: Grow and iterate the team’s operating model, including developing consistent team processes both within the team and in partnership with cross functional leaders, that maximize US performance and create the strategy to move the reference program global – expanding the program to Canada, Mexico, and EMEA.
  • Measure program/asset effectiveness: Analyze the ongoing performance of the program to improve reference efficacy, drive program adoption and ROI impact, and streamline team efforts; proactively seek feedback from internal stakeholders to continuously optimize the program and align to business needs and priorities.
  • Drive cross-functional alignment and communication: Proactively and collaboratively, drive cross-functional alignment across the company, including Sales, Customer Success, and Product, to drive a cohesive customer experience, share learnings, and ensure initiatives are hitting at the heart of the business need.
  • Concept and execute new programs and campaigns to meet the needs of the business: Spearhead and execute various new programs and campaigns to support Customer Success and GTM teams to meet the evolving needs of the business.
  • Be a Culture Champion: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  • Develop and grow the team: Hire, develop and guide an inclusive, engaged, and high performing team.

 Minimum requirements for the role:

  • 2-5+ years of experience in managing a customer reference and/or customer marketing team.
  • Record of setting up, driving, and scaling a successful global reference program in a fast-paced environment.
  • Exceptional creative problem solving skills and solution-oriented leadership style.
  • Results-driven leader with analytical chops to measure the effectiveness of program.
  • Strong management and influencer skill set; ability to quickly get to the heart of a problem and mobilize the right people to solve it with urgency.
  • Strong program management foundation to enable coaching.
  • Excellent listening skills, strong empathy, and interpersonal skills to develop authentic relationships.
  • Attention to detail and a commitment to exceptional work are part of your personal philosophy.
  • Deep curiosity to become an expert on the customer – understand behaviors, motivations, blockers, and goals – and enjoys educating others.
  • Passion and mastery of compelling, ‘no fluff’ storytelling.
  • Experience using tools including Salesforce, ReferenceEdge, Base, Influtitive, etc.
  • Bachelor’s degree from a 4-year institution.

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$104,125$140,000 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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Diversity is critical at Samsara.  Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve.  And we will not compromise ​to the detriment of that mission.  So whatever your size, color, culture, gender, beliefs, religion, or age, know that you are welcome here.  It is what makes you unique that makes Samsara stronger.    

That mission starts here by building a robust, diverse talent pool across every team at Samsara.  Below is a set of demographic questions for you to review.  While your decision to provide demographic information is entirely yours, please know that we use the data that we collect internally to better track against our mission of creating a diverse workforce and inclusive workplace.  

Your responses will not be associated with your specific application and will not in any way be used in your specific hiring process.  The responses are confidential and will be aggregated to help us comply with regulatory requirements (e.g., federal and state Equal Employment Opportunity and other compliance requirements in the United States; the UK Equality Act 2010; the French Code du Travail; the German Allgemeines Gleichbehandlungsgesetz within Europe; etc).  Thank you in advance for helping to make Samsara the diverse and inclusive environment we strive to be. 

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