Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.

Samsara builds an extensive set of hardware devices, including battery-powered, wireless environmental sensors, IoT gateways, and internet-connected dash cameras. We are passionate about solving new customer challenges and expanding our portfolio of available offerings. Samsara’s Industrial Team operates as a startup within a startup and is designed to iterate extremely quickly to deliver new products for new customers with a spectrum of challenges across industries including manufacturing, energy, and utilities. The Samsara Industrial sales and implementation motion is heavily dependent on our Channel Partners for sales through design and implementation. The Partner Technical Enablement Manager role will be focused on building the technical foundations on which these partnerships are built by developing and executing a training and certification program for our partners. This position is based in our SF HQ.

 

The Industrial Partner Technical Enablement Manager will focus on developing and executing partner training programs, with a focus on:

  • Technical Enablement Program Development  
    • Build out the Samsara Flywheel partner certification program
    • Rapidly iterate on technical and lab content to align with the Samsara and partner needs
    • Design scalable upfront training programs/content/labs + ongoing enablement in order to produce Samsara partners that deliver best-in-class pre- and post-sales services
  • Training Program Execution 
    • Develop and manage the logistics/programming tied to partner on-site and remote technical trainings
    • Coordinate cross functionally with sales and product stakeholders to align on partner training curriculum and desired outcomes
    • Own sourcing, coordination, and output of Samsara SMEs for the technical curriculum  
  • Samsara University Build-out & Management
    • Own and execute ongoing partner training and certification curriculum with virtual certifications in the Samsara Partner Portal
    • Write clear and concise documentation and training collateral that both exemplifies top-notch technical writing and matches the high standards for user experience set at Samsara
    • Keep content up to date and effectively message product/feature changes to partners in an agile manner
  • Partner Enablement Analysis and Optimization 
    • Measure the effectiveness of training and enablement programs
    • Create test beds for new content and training models as needed
    • Work cross-functionally with sales leadership to ensure deliverables align with Samsara sales/customer needs 

An ideal candidate has:

  • Great communication skills to translate complex or technical concepts to technical and non-technical customers and internal stakeholders across multiple mediums (written documents, videos, in-person lessons, etc.)
  • Experience building/operating a partner technical enablement program
  • Ability to translate technical output to business relevance
  • Comfort with accountability to multiple internal and external stakeholders, with ability to effectively prioritize between them
  • Sensitivity to sales cycle and able to handle challenging customer situations

Preferred Skills:

  • 3-7 years of combined technical enablement program and/or project management experience
  • Stellar written and verbal communications skills
  • Willingness to travel 40-60% for on-site customer installations/partner engagements 
  • Previous hands-on experience with customer/partner technology deployments
  • Consistent track record of deploying and working with technical products
  • Passion and capability for teaching others

 

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

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