Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.
Samsara works with a wide range of industrial companies ranging from commercial transportation firms to oil and gas companies and large-scale food producers, so our vehicle diagnostics support team will need to be smart and flexible enough to support many different types of vehicles and customer needs. In a typical day, you may go from assessing on-board diagnostics of a modern day electric vehicle to helping a customer improve their safety and operations outcomes with their heavy-duty truck fleet.
The Diagnostics Specialist [Product Operations] will:
Work closely with product managers and engineersto assess and prioritize fleet-wide vehicle diagnostics needs
Research vehicle specific CAN bus protocols and messages, validating findings with in-field vehicle tests
Lead diagnostics field-tests with customers as necessary
Serve as a subject matter expert and educator to our global product and customer support team
An ideal candidate would have:
Engineering degree or equivalent hands-on experience(Computer Engineering, Electrical Engineering, etc.)
1-3 years of experience working with embedded systems, ideally within the automotive space
Bias-to-action and hands-on experience delivering business results
Proven analytical skills to understand metrics, build insights from data, and relate data to business problems
Experience with data visualization tools like Tableau and Google Data Studio
Experience with SQL; experience with scripting languages a plus
Strong spoken and written language skills for working with high-value customers and publishing documentation
Interest in working in a fast-growing environment with changing responsibilities
25% travel to visit customers and conduct in-field vehicle testing
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.