"The front page of the internet," Reddit brings over 330 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.
We are looking for an enthusiastic Trust & Safety Specialist to join our team who will be working with our massive Reddit Community to enhance the overall health of Reddit.com and user experience. If you have exceptional policy enforcement skills or have experience in online safety or security operations, then we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve the user experience.
Review reported content and assess for policy compliance quickly and effectively.
Use excellent judgment to determine user needs and make recommendations for appropriate solutions.
Partner with stakeholders, such as Policy, Engineering and Product Managers to deliver insights about our operations and help create better user experiences.
Serve as escalation point-of-contact and swiftly act on sensitive issues that affect the community.
Perform analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with.
Troubleshoot and identify bugs or user-related issues and work with our stakeholders to seek resolutions or fixes while mitigating risk
Exude patience and positivity in the Community and contribute to a growing safety-first organisation.
What We Can Expect From You:
BA/BS degree or equivalent practical experience with a strong academic record.
3-4 year relevant work experience in the Internet industry, social media, and online communities as a user, moderator or manager.
Expert level in using CMS.
Proficiency in Spanish, French or German desired but not required.
Experience with SQL, querying databases or data-driven problem-solving approaches is a plus.
Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks.
Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate cross-functionally.
Reddit hosts thousands of unique communities where millions of people share content and engage in conversations every day. Come for the cats, stay for the empathy.