About the Company:

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

Responsibilities:

  • Work cross-functionally with our sales, product, and engineering teams to proactively manage each customer’s successful deployment in both on-premises and cloud environments
  • Proactively manage each customer’s business needs and environments
  • Troubleshoot issues with deployed Azure or AWS cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
  • Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
  • Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
  • Collaborates with peers and mentors on complex issues
  • Consistently grow knowledge and expand skill sets in cloud technologies

Qualifications:

  • Excellent written and verbal communication skills
  • Strong problem-solving skills with a can-do attitude
  • Demonstrated working knowledge of major cloud platforms (AWS and Azure), including compute, storage, networking, and identity management services
  • Familiarity with cloud deployment processes and tools such as AWS CloudFormation, Terraform, or Azure Resource Manager templates
  • Experience with cloud monitoring and logging tools 
  • Basic network troubleshooting skills and understanding of general network technologies
  • Familiarity with Linux & Windows operating systems 
  • Familiarity with Windows Active Directory or LDAP
  • Understanding of file permissions and access control in cloud environments
  • 2-5 years experience in a customer-facing role including 1-3 years of troubleshooting cloud environments
  • Python Programming skills are a plus
  • Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus but not required

Senior CSE Qualifications:

  • Excellent networking configuration experience with modern switch operating systems including experience with software-defined networking in cloud platforms
  • In-depth knowledge of storage solutions, including expertise in NAS and scale-out file systems
  • Proficiency in Linux command line scripting and Python programming for automation and analysis tasks
  • Advanced ability to analyze system logs and metrics to effectively diagnose and resolve complex issues
  • 5-10 years of experience working in a technical customer support including 3-7 years supporting cloud environments

Principal CSE Qualifications:

  • Expert in packet capture analysis and network diagnostics 
  • Ability to reproduce and perform root cause analysis on complex technical issues
  • Advanced scripting skills in both Linux command line and Python for developing tools and scripts to optimize support processes
  • Skilled at solving complex, cross-service issues using logs and metrics analysis
  • 10+ years of experience working in a senior technical customer support role including 7+ years troubleshooting cloud environments

The role involves supporting both cloud and on-premises solutions adapting to customer needs. We value continuous learning and adaptability in this rapidly evolving field. 

The ideal candidate will be located on the West Coast of the United States and in the Pacific Time zone.

Key Benefits

The annual pay range for the role is USD $81,000 - $160,000. This role has the opportunity to earn variable incentive compensation depending on the terms of the applicable plan

Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

https://qumulo.com/wp-content/uploads/2024/05/Qumulo-Global-Professionals-Privacy-Notice-July-2024.pdf 

 

#LI-Remote

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Custom Demographic Questions-US

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Demographic Questions

Individuals seeking employment at Qumulo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

Race/Ethnicity (Select one)















Gender (Select one)




Pronouns (Select one)




Veteran Status (Select one)









Disability (Select one)



Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.