We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Receiving, recording, processing and answering customer complaints
  • Regular monitoring of the complaint database with regard to open complaints
  • Documentation and archiving of complaints as well as administration and
    analysis of the complaint register
  • Monitoring adherence to legal and company-wide deadlines and standards for
    complaint management
  • Processing of customer complaints submitted to BaFin
  • Support in the implementation of indirect complaint management, e.g.
    development of proposals to eliminate the causes of complaint

Which traits contribute to your success?

  • You have 3 years of professional experience in the field of complaint
    management, preferably in an international context
  • Ideally, you already have a good understanding of banking products and
    processes, ideally also of securities products and their settlement
  • You have language skills in French at native speaker level in spoken and
    written, English is an advantage
  • You have a strong customer and service orientation, are an organizational
    talent; an independent and structured way of working is no problem for you
  • The handling of complaints from regulatory authorities is no challenge for you,
    since the MaComp regulations are not unknown to you

What to expect working with our portfolio company:

  • Make a true impact in the FinTech industry by joining an emerging startup in their internationalization phase
  • Well equipped and modern office in the heart of Berlin
  • Transparent culture with flat hierarchies where every person is highly valued
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities from day one
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.

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